True Physio - Lancaster

Fantastic experience: Excellent service Jess showed me how to manage and has improved my physical well being.

Fantastic experience: Ruairi helped me understand the main source of my shoulder problem and it's been brilliant. He's attentive and listening to what I experienced. Highly recommended.

Fantastic experience: Excellent service throughout. Very friendly staff. Excellent therapy and follow up every visit, very knowledgeable and professional. Highly recommended.

Fantastic experience: Ruairi and were both really friendly and helpful

Fantastic experience: I’ve had a long term shoulder issue since an operation to repair in 2021. Tessa treated me for just three sessions and I’m by no means fixed but, I’m well on the way with a clear programme to continue improving. Thank you for everything, I couldn’t recommend her highly enough having had multiple physios before treat it. She was by far the best and would be first port of call if I had any further issues or was recommending to a friend. Many thanks!

Fantastic experience: The staff at True Physio have been fantastic. Great customer service, knowledge and support. Would highly recommend!

Fantastic experience: After being reserved through my insurance company due to back problems, i found the service excellent. All appointment were easy to arrange and scheduled at convenient times for me. Ruairí was very professional and worked through my issues and gave me an easy to follow plan, which has really helped with the problem. Can not praise them high enough.

Fantastic experience: Big thank you to Ruairí for helping me get my achilles tendinophathy under control. After limping around for months, the rehabilitation plan has helped me get back to exercising and moving around with confidence again. I was discharged with good information on how to keep progressing the exercises to increase their difficulty, and how to incorporate the into my regular exercise routines. Ps hope you appreciate me spelling your name correctly

Fantastic experience: I am very satisfied with the services starting from the receptionist and most specially to my physiotherapist Ruairi. I would refer them to my friends.

Fantastic experience: I received excellent treatment after my accident, very professional and helpful. I would highly recommend true physio.

Fantastic experience: True Physio is fantastic! From ringing up and booking my first appointment with Fraser, who was extremely helpful and professional to receiving my treatment from Jess who was amazing! I honestly thought I was going to have to live with this pain forever but now I am pain free! Jess was extremely professional and showed such care. Thank you for all your hard work.

Fantastic experience: Referred to True Physio after a car accident. After some sessions noticed huge improvements in shoulder pain and also pre existing back pains. Would 100% recommend. Particularly Ruairí who’s very professional and knowledgeable.

Fantastic experience: Very easy to get to by bus. Extremely professional staff from the receptionist down. Number one the best massage I've ever had

Fantastic experience: True Physio was recommended to me by a friend. I am so glad they did. I now attend every few weeks for a full back and shoulder massage. Lottie is amazing. I always go away feeling so much better. She is the only person who has managed to remove all the knots from my shoulders. I was told by my NHS physio to see massage not as a treat but continued maintenance. Thank you to Lottie for helping with this.

Positive experience: I found the exercises really helpful and have felt the benefit of using these several times a day. Thank you for help and advice.

Fantastic experience: Almost two years of shoulder issues – ranging from a nagging ache to full-on agony – were completely sorted within three sessions. I'd been down the NHS route with no success and plenty of frustration and had resigned myself to always experiencing some level of pain so True Physio was a last-ditch attempt at finding a solution. I can't recommend Tessa – and True Physio – highly enough. I only wish I'd been to see her 18 months ago. Five stars doesn't do my experience justice.

Fantastic experience: Brilliant friendly service. Would defiantly use again and recommend

Fantastic experience: Through Ruairí’s professional expertise and encouragement as a physiotherapist, I’ve gone from being totally incapacitated following a bad Achilles injury, to being able to run and hike again, which was achieved by a graduated eccentric exercise programme. I would highly recommend Tru Physio and Ruairí as a physiotherapist.

Fantastic experience: A great place, expert physio, friendly and helpful team and most of all I gained the improvement I needed with my issue. Thanks to RuairA

Fantastic experience: I contacted True Physio after suffering with persistent back pain for almost a year post pregnancy. After a few sessions, I noticed a huge improvement. Lottie is professional, knowledgeable, and incredibly supportive. She’s helped to drastically reduce my back pain. Thanks Lottie!

Fantastic experience: This place was my saving grace when I was a student in Lancaster. I have always suffered with shoulder tension and knots as part of another condition, but every time they came back, True Physio (and Jess in particular) was there to save the day. For such a reasonable price they do amazing work, and are all so friendly and kind. I greatly miss this location and wish they’d all pack up and move to Denmark so I could still use them! Thank you to the team, I still think about you guys whenever my shoulders get tight again!

Fantastic experience: I went to True Physio with a knee problem that i ignored and got progressively worse. I was consulted by Ruairí who was not only able to diagnose the damaged area but give me the best exercises to maximise the function,range and strength of that problem area safely. All i can say is wow it honestly feels i have a new knee! Pain gone and i feel alot more confident in using that knee. The whole experience from walking in to book an appointment with Francis to being discharged has been brilliant!. Thankyou All.

Fantastic experience: Thank you to Tessa Lees and True Physio Lancaster for such skilled and professional treatment. I would highly recommend!

Fantastic experience: Just gone through some physiotherapy for some sciatic nerve pain and back pain. They have been really helpful and am currently on the mend. The advice is always clear and the programs are emailed to you so you won’t forget anything.

Fantastic experience: Ruairí helped me with my knee & lower back pain. He's very knowledgeable & provided me with exercises/stretches to add to my existing routine, which helped to significantly reduce pain & strengthen areas of weakness.

Fantastic experience: Excellent customer service, thank you Rick

Fantastic experience: Very good. Significant improvement in pain. Ruairí fantastic

Fantastic experience: Currently undergoing physio with Tessa Lees. Being what could be described as an enigma case for Tessa to work on, the results achieved thus far have definitely given hope that a brighter future awaits through controlling the pain so I can enjoy my lifestyle and the future to come. A shout out goes to Fraser who always welcomes you upon arrival with a smile and exudes confidence in his approach to provide support.

Fantastic experience: I booked an appointment with True Physio following ignoring an achilles problem for too long! I'd lost the function of my ankle, the tendon had thickened and was swollen, I had stopped physical activity and was struggling to sleep. Following a scan confirming tendonitis and placed on a long NHS waiting list, I was fortunate enough to book privately with True Physio and introduced to Tessa. From the first appointment the physio, advice, reassurance and help has been invaluable. Tessa has helped educate me in how to understand my injury, it's causes, exercises and techniques to retrain that tendon and strengthen it. In October it felt helpless, we're now in March and I feel strong and on the road to recovery. I'm back to training and can now recognise what activities aggravate the condition and how to manage that to get me back on the right path. I'm so grateful to Tessa for that knowledge and reassurance. I'd recommend Tessa and the team there to anyone with an injury that's impacting daily life.

Fantastic experience: I recently had treatment with Jessica at True Physio for hip and lower back pain, so pleased with the treatment i received, after a short course of therapy i am now pain free. Highly recommend

Fantastic experience: Ruairí Treacy is quite possibly the best physio I've had in the last 30 years since I damaged my spine in a car accident. He took his time to listen to what was wrong, started gently then did his research for my particular condition and finally gave me some excellent exercises that are easy to keep up with (not easy exercises). I would highly recommend him (obviously, I'm not sure about the other physios at the practice). If you tell him I sent you, I'll get a discount, too, which would be lovely. If you read this, Ruairí, thank you so much. My sleep is getting longer and far less interrupted with pain, which makes such a difference.

Fantastic experience: Helped me go from painful hobble to a strong walk after 6 weeks of pain. Ruairi was great

Fantastic experience: Great team, very helpful!

Fantastic experience: Booked into true physio following a knee replacement. Had assessment with Ruairi who listened to me about my needs. Following some sessions and exercises I am very happy to say my mobility and posture are much improved I would like to thank Ruairi for his professionalism and friendly approach.

Fantastic experience: I can thoroughly recommend True Physio Lancaster. My physiotherapist Ruairi took me through a graduated programme of exercises and massage - setting reachable goals along the way -and I am happy to say that I am now able to move freely. They have a great team of professionals.

Fantastic experience: I contacted True Physio having been suffering from pain and very restricted range of movement in my shoulder. Ruairi was very kind and professional, and after seeing him for a few weeks, I'm now pain free and have full mobility in my shoulder. He has provided me with an exercise programme to maintain my range of movement. Thank you.

Fantastic experience: Spot on team , very pleasant, lovely approach. Did a good job on an oldie . Got the old muscles moving. Thank you Ruairi

Fantastic experience: Fantastic treatment, Ruairí sorted my tennis elbow out over a couple months of therapy, highly recommend

Fantastic experience: Excellent treatment from Jessica, together with the exercises she gave me to do have helped enormously

Fantastic experience: Very pleased with physio provided by Ruari who has been caring, friendly, professional and has helped me regain pain-free use of my arm and shoulder again! Many thanks

Fantastic experience: Quick diagnosis and very helpful. Ruairi gave me exercises to do at home which combined with the treatment and massage at True Physio sorted out my neck and shoulder issue after a few sessions. Now I know which exercises to do regularly to prevent this issue in the future. Thank you!

Fantastic experience: Tessa has helped me to overcome the pain I was experiencing with massage and a dynamic exercise programme. Her advice has been enlightening to say the least. First rate treatment from this friendly and professional company.

Fantastic experience: Excellent service, treatment & guidance from Jessica. Tackled the pain in my shoulder/neck & then worked with & supported me to look after myself with exercises. Pain-free & much more mobile. Highly recommend. Thank you.

Fantastic experience: Professional and friendly they turned around my bad back in weeks and have given me the tools to look after myself better in future and avoid repeats. Easy to find with good parking. Convenient opening hours. Efficient reception/admin, whatever the request or query and top treatment.

Fantastic experience: This is a fantastic, friendly and supportive physio service. I've always liked staying fit and active but years of poor posture and desk work had left me with rounded shoulders, pain and occasional pins and needles. I'd been trying to correct this myself with stretching etc. but was making no progress and wasn't sure if I was making things worse. Jess was amazing and got straight to the root of the problem and we used exercises and soft tissue work to work on things. Now I am pain free, my posture is the best it's been in ages, my yoga and swimming have improved and I'm feeling empowered to develop more strength training into my routine - result! Huge thanks to Jess and Kay for their kindness and support and I absolutely recommend!

Fantastic experience: My son went to TruePhysio in Blackburn and was delighted with the end results. He recommended that I try the Lancaster branch. I did the first consultation and then six sessions. Jessica worked on my back and hip. She gave me exercises to do each day. She took me through each one, so that I could do them on my own. I have found the exercises to be a big help. I feel a lot better. I would like to thank Jessica for her hard work. I would definitely recommend True Physio.

Fantastic experience: Fantastic service. Firstly greeted by Kay at reception who immediately puts you at ease ( thanks Kay). Jess, who I met next, the physiotherapist. Helped me with both neck/shoulder and hip pain which have all greatly improved. Investing in a 6 session course ( which will save you money) helps to notice a gradual improvment. Each session given extra exercises and being closely monitored. Great advice with excellent knowledge and not to mention all members of staff very friendly and approachable. Really looking forward to returning for a half price massage for a treat. Thanks all.

Fantastic experience: I received fantastic treatment following a recent ankle injury. A clear and carefully explained diagnosis was made quickly. Freya then provided exercises and strengthening techniques which have worked brilliantly. At each visit she reviewed and assessed my progress, amending the exercises accordingly. I would highly recommend Freya and all the team in Lancaster (and a special mention to Kay for always being so helpful when arranging appointments).

Fantastic experience: I received fantastic treatment following a recent ankle injury. A clear and carefully explained diagnosis was made quickly. Freya then provided exercises and strengthening techniques which have worked brilliantly. At each visit she reviewed and assessed my progress, amending the exercises accordingly. I would highly recommend Freya and all the team in Lancaster (and a special mention to Kay for always being so helpful when arranging appointments).

Fantastic experience: Fantastic physio! I had a very good experience treating my shoulder. Jess provided excellent treatment, great advice and home exercises and is a lovely and friendly person. I highly recommend True Physio.

Fantastic experience: I injured my knee in October and testing wasn’t helping. After two sessions with Jess I’ve been able to build up to running again without pain and know how to avoid it happening again

Fantastic experience: Andy was incredible! For my myriad of injuries he gave me great, clear, effective exercises and stretches that have been hugely beneficial for me. I can’t recommend the entire team enough. I feel confident to go back to revisit the team for anything

Fantastic experience: Very pleased with the treatment I've had for my painful shoulder from Freya and Jess. The problem was diagnosed quickly and with good advice, massage and traction has greatly improved. Also given appropriate exercises to do at home which I'll continue with. Would highly recommend.

Fantastic experience: Very friendly staff and well located. I was seen promptly and assessed by Jess for a back injury. After a full assessment I was treated in the clinic and given exercises to continue at home. Before each session I was reassessed as I continued to improve. I would highly recommend True Physio. Thank you Jess.

Positive experience: Friendly staff and very professional

Fantastic experience: I cannot recommend True Physio highly enough. Such a relief to be pain free. Thank you.

Fantastic experience: I went to True Physio with long-standing back pain issues hoping that a little hands-on help might bring a little relief. I received so much more! The condition was analysed with care, targeted exercises were recommended, and subsequently modified as progress was made, and the gap between treatments was extended. I have consequently experienced the longest period of ease with my back issues that I have had for many years. Incidentally, I also had a knee issue that I thought might be something I just had to contend with but this has been greatly helped too. Amazing treatment; special thanks to Jessica.

Fantastic experience: The staff are friendly and the clinic is well located. After being referred to this clinic, I was assessed by Jess who has worked with me to resolve my back problem. During each appointment she has provided me with different exercises to do at home as well as treating my back. The exercises have constantly been reviewed, and now I have a programme that works for me and has eased the pain in my back significantly. Thanks Jess.

Positive experience: Jess has really helped with me tendon problems, advising me to on various exercise routines. So good to walk in comfort again. Thank you Jess.

Fantastic experience: I have been treated by Jessica, I have had a long running injury to my shoulder, I have tried a couple of other places but had no improvement. Jessica gave me a rehabilitation program working through several different exercises to focus on key parts of my shoulder, she adapted these as we went along. I have seen a marked improvement in movement and reduced pain. Thanks Jess. Keep up the good work. Thanks Dave

Fantastic experience: I have used True Physio for two separate issues at different times. I find the practitioners to be highly competent and professional

Fantastic experience: Such a welcoming and supportive space. The staff are fantastic and only have your best interests at heart. Through my appointments with Jess, I saw continuous improvements in my mobility and felt that every session was beneficial and worthwhile. Would definitely recommend :)

Fantastic experience: Great place to sort out your mobility. Injured my back and after attending a few sessions, Jade has helped me recover back to normal. My injury sadly restricted me from performing exercises and sleeping and now it’s like have a brand new back! Thank you so much, highly recommend.

Fantastic experience: Without help from Jess, I wouldn't be walking right now. Thank you so much xx

Fantastic experience: I have been seeing Jessica with back issues. She is very knowledgeable & has treated me & showed me appropriate exercises. I am feeling so much better thanks to her. I was able to get an appointment quickly & everyone is friendly & helpful.

Fantastic experience: Thorough history taking, likely diagnosis and illustrated explanation of symptoms. Establishment of what I wanted from treatment followed by exercise routine and massage. Follow up to check progress. Real improvement quite quickly. Jess is of course, knowledgeable and professional and also empathetic and patient. Very pleased.

Fantastic experience: I have suffered from back pain on and off for a number of years. I decided to book an appointment at True Physio in Lancaster towards the end of last year. Jessica has shown a good understanding of the issues causing my acute discomfort, and devised a program of a combination of in house treatment and exercises to be carried out at home. They have been designed to increase in intensity week by week, and have been extremely beneficial. So much so that I am now reducing the frequency of my visits to be on a " maintenance basis" Including kay in reception everyone has been extremely professional, and friendly.I would highly recommend the practice to anyone. Paul

Fantastic experience: Lovely physio who really does a fantastic job, parking is available on the main road outside and it is open until late.

Fantastic experience: Excellent service. Quick diagnosis of the problem, exercises and treatment solved the problem.

Fantastic experience: Attended after breaking both shoulders at the same time. Jade quickly understood what was needed. I was impressed by her knowledge and expertise.She was able to help me make an impressive improvement. I will unfortunately not get full mobility back but am able to lead a satisfactory life. I cannot recommend Jade highly enough for both expertise and friendly support.

Fantastic experience: I’ve been several times to True Physio, and went back after a shoulder injury flared up. Despite being tricky to diagnose, the issue was identified and treated within a couple of sessions. I was sent away with some good exercises and stretches which have put me on the road to recovery. I’d recommend anyone who needs a physio to give them a call.

Fantastic experience: Excellent treatment and service, couldn’t recommend True more highly - thank you!

Fantastic experience: First time visiting a physio. Was made to feel at ease straight away. Detailed history taken and explanation. I needed a few sessions but with the physio sessions and excerises at home I am now pain free.

Fantastic experience: I have recently been treated for frozen shoulder and tennis elbow. Jess was kind, friendly and knowledgeable. Her treatment has helped me recover in a matter of weeks with treatment at the practise and exercises to complete at home.

Fantastic experience: The care i have received from True Physiotherapist Jessica Hilliard has been excellent. Jessica is very attentive and knowledgable. She clearly explains her treatments and prescribed exercises and undertakes a comprehensive review at each appointment. Thank You Jessica for all your care and support Thanking all admin for enabling an efficient service

Fantastic experience: I called True Physio after really struggling to get back to playing tennis due to tennis elbow. Jessica took the time to fully assess my pain levels and how it was affecting me. I had two sessions, given exercises and stretches to do and I am now, gently, back to tennis and coaching! Actual life saver, as not being able to be on court was really getting me down! Thank you so much, Jessica! I will definitely recommend!

Fantastic experience: Great experience and professional advise to help me heal my sprained ankle. I was able to book in super quick and was extremely happy with the service provided. Thank you!

Fantastic experience: I had a torn rotator cuff which was diagnosed quickly and treated effectively. I now visit fortnightly for massage and feel my neck and shoulders have benefited appreciably. The service is very professional, friendly and efficient; I would recommend True Physio without reservation.

Fantastic experience: Had tried other places in Lancaster, but only True Physio were able to help me. My painful back was fixed within 2 visits and has not returned thankfully. Very friendly, keen-to-help and ultimately highly effective staff - can't recommend enough!

Fantastic experience: A really efficient, professional and caring service that got to the roots of my back problem. In a time of covid, they went out of their way to provide a safe and clean environment that was exceptional. A great experience.

Fantastic experience: I had been frustrated that physios were all closed during lockdown when my problem started. Once I was able to see a physio at true physio, they promptly diagnosed my problem and it was settling within a 2-3 weeks after 3 months of waiting. They were friendly and professional. I was most impressed

Fantastic experience: Had a really painful knee for months through weight training, found true physio on YouTube, thought I'd give it a go. One 30 min session and cured. Very informative straight to the point and gave good advice which has kept my knee absolute trouble free, cheers

Fantastic experience: Very friendly staff, easy to find, on street parking and bike parking. Open late Mondays and Wednesdays

Fantastic experience: I had similar symptoms to sciatica and True Physio were amazing! They really listened and sussed the problem quickly then treated me over a few weeks with simple exercises to do at home. Marvellous!

Fantastic experience: Excellent. Trudie explained via a brilliant new piece of kit what was wrong with me and how the back, nerves etc worked. Would highly recommend as one to one service is great.

Fantastic experience: Very prompt diagnosis and excellent treatment, very pleased. A really friendly and professional service, would recommend to anyone.

Fantastic experience: Saw me quickly and combination of treatments and teaching me self-management I have been free of pain for months. Very glad I saw them before lockdown 1.0 started.

Fantastic experience: COVID secure and efficient assessment and treatment for Achilles tendonitis. Anna was friendly and professional, suggesting exercises at home that have been effective. Very pleased I found True Physio!

Fantastic experience: I was treated for sciatica earlier this year. The staff were very friendly and helpful and my sciatica was so very much better, even after the first session. (I had 5 sessions in total.) I was also given some exercises to do at home. I am now pain free. The practice was very careful about following Covid19 protocols, taking my temperature before the start of each session and I was required to wear a mask. Thank you for such good service. Sarah

Fantastic experience: True Physio physios are my saviours! I have an MOT on my back every six weeks or so to help prevent flare ups and when I have back pain they help relieve it/speed up the recovery. Lovely, friendly, competent physios - I can only recommend very highly.

Fantastic experience: Started with acute back pain today and phoned on the off-chance for an appointment. They were able to fit me in straight away due to a cancellation and provided a swift examination, explanation and treatment plan. Extremely pleased with the service and would highly recommend them based on my experience. So glad I picked up the phone.

Fantastic experience: Been three times this year. Each time they managed to fix me up. Highly recommended.

Fantastic experience: After 3 sessions I was as good as new - thank you True Physio.

Fantastic experience: I am an 85 year old runner blessed with fitness, who had a hamstring/knee injury for which massage, stretches and strengthening exercises were encouragingly prescribed. i am now back to moderate running again and building up towards my pre-injury form. I would strongly recommend Tru Physio staff from reception to physiotherapists to anyone with joint and/or muscle pain or injury.

Fantastic experience: I had a very covidsafe consultation over video conferencing. I started couch to 5k in lockdown and at week 8 something happened to my left calf. I rested a while then started again. And it happened again! So I contacted True Physio and was given excellent advice and next time I started the training, my calf was fine! Thank you

Fantastic experience: I have been going to True Physio on and off for a couple of years - sometimes for specific issues, other times for maintenance due to sitting at a desk all day. After a gap of several months, I needed help again and I was delighted to find they were open despite COVID. I felt very safe - lots of hygiene protocols in place and last time I went there was a sign saying they had been approve COVID secure by the council. I see Tess and she is friendly, informative and does a great job. Definitely recommend.

Fantastic experience: I went to True Physio because I was worried about my posture. I am 76. Tess assessed me and then gave me two very simple exercises to do. I can't believe the difference these exercises made.. Thank you Tess and all at True Physio.

Fantastic experience: Went in to see Andy with some ankle problems. He listened and understood the problems. Gave some brief treatments and then made some very sensible suggestions for treatments and exercises going forwards. Never felt like he was trying to push for more unneccesary appointments, would recommend to anyone with sports injuries who doesn't just want to hear "do less sport" as a solution

Fantastic experience: Very friendly staff and very professional.

Fantastic experience: Nice and friendly, good therapists.