West End Physio

Fantastic experience: I saw Lauren for knee pain and she was fantastic. She is warm, very knowledgeable, and excellent at her job. I followed her advice and after the first session the pain was all but gone. I couldn’t recommend Lauren and West End Physio highly enough!

Fantastic experience: After an injury in 2020, I had a long road to recovery. I felt I’d tried everything – injections, physio, massage, myofascial release, you name it – and it constantly felt like one step forward and two steps back. I heard rave reviews about Shona and her team at West End Physio and booked in to see her. I only had a few sessions with Shona (mix of Zoom and in-person) but it had such a big impact on my recovery. With a focus on skills, beliefs, and reassurance, she gave me a range of coping mechanisms to employ and resources to check out. I knew something wasn’t right in my recovery, and she rightly identified that my body had learned pain signals that were unrelated to tissue damage. She gave me permission to mentally, then physically, move on. After working on what Shona taught me, I am finally waking up and walking through life without feeling constantly knotted up, and feeling like this old injury is behind me. It really struck me how well Shona communicated with me, adjusting to use terms that I used myself to help me understand, and gave me memorable concepts to return to. It felt like a collaboration. She gave me the confidence and courage to try a different approach and it has worked like a charm. It’s not without commitment or dedication on my part, but Shona paved the way with real empathy and generosity. If you’re struggling, I wholeheartedly recommend West End Physio.

Fantastic experience: The guidance and care I have received from West End Physio has been superb. I attended 6 weeks ago with long standing severe pain and weakness in my right hip. Since following Shona's advice and treatment plan, I am now attending dance classes, planning my couch to 5k adventure and no longer require painkillers. Shona's assistance in liaising with other health care providers on my behalf has been invaluable. The confidence she had in my ability to recover some function really boosted belief in myself which in turn has greatly improved my mood! I would highly recommend West End Physio for clinical expertise and compassionate care.

Fantastic experience: I can’t rate my experience with West End Physio highly enough. I came in with quite severe back pain, which I was struggling with as a young active person. Shona was brilliant, she was able to identify and clearly explain the source of my pain. Not only did she develop an effective plan to treat my pain, she equipped me with the understanding to reduce risk of future pain and manage it if it resurfaces. I have been pain free for months now!

Fantastic experience: Great physio practice. Flexible appointments, welcoming staff, and useful practical advice you can apply straight away. Much appreciated!

Fantastic experience: I’ve used West end physio twice now for different running injuries, and each time the team gave me a clear, easy-to-follow plan that helped me recover. I couldn’t be happier with the care and would highly recommend them.

Fantastic experience: I worked directly with Shona. I felt listened to as we discussed my reasons for needing physio. Shona tested all my movements, where my pain originated, then she came up with a plan of exercises/movements to undertake daily over the period of a week where we then reviewed online. This is a simplistic review but my time with Shona was in depth, restorative and I could not recommend this physio practice enough.

Fantastic experience: Booked in to try to sort a painin my shoulder and also my lower arm. Following brief chat we did some overhead exercises and quickly identified that my problem was with my neck. A few exercises to help decompress the neck and hey presto. Best physio session I’ve ever had, definitely going back next time I have any issues

Fantastic experience: I actually reviewed here a little while back but I can’t do another review, so I deleted my previous one as I don’t think it has done this place as much justice as what it should. Both Claire & Shona are very professional! I’ve been dealing with Shona mostly with my journey with chronic back pain. Tbh, she’s been spot on with everything & this journey stems back from 2 years ago. I’ve had a bit of a rollercoaster journey! Very emotional, very debilitating, very emotionally draining! If you want a place where you can be vulnerable with no judgement, this is your place. I can’t explain how much Shona has given me hope and ensured we covered all bases from a back injury from 2023. I recently returned after an MRI (which Shona recommended 18 months ago, NHS quoted me 2 years to be seen and I was also super nervous, but I went private finally in Sept 2025) and she has really helped me. I felt really deflated from the MRI findings, and from my appointment with the NHS rheumatologist. Shona helped me feel positive again and put some confidence back into my life about this pain. I’m still working through some things/rehab as instructed from her, but there’s been a bit of a mental switch. Which I needed, I didn’t realise how tense I’ve been, how much I’ve not been trusting myself and how much I’ve been anticipating pain from even the simplest movements - as I say, rollercoaster journey. Thanks Shona for helping me believe I can overcome this! I’m leaving the UK, but I intend to do some remote appointments with Shona as she knows my history & I feel she has a nice way about her.

Fantastic experience: Couldn’t recommend Lauren & West End Physio enough. Even with my Strength & Conditioning background, I’d been constantly yo-yoing with my own rehab, as well as rehab from other physios, for a year. As a result, I’d become very negative about my rehab prospects - I’d even thought about giving up! After one session with Lauren, I had a much more positive outlook on my rehab, and a lot more direction. 6 weeks later and I’m in a MUCH better position, and it’s down to the top quality service from Lauren. After the experience I’ve had here, I wouldn’t go elsewhere again. Thanks again guys!

Fantastic experience: The treatment I have received from Shona is exceptiona. I have an ongoing problem and the advice and treatment has been invaluable in helping me reduce my pain and increase my mobility. I always manage to get an appointment at a time that suits me. I would highly recommend West End Physio if you are in need of any kind of physiotherapy.

Fantastic experience: I had three sessions with Lauren at West End Physio and could not recommend her highly enough. She provided excellent advice and gave me tools and exercises to help my back, explaining clearly what was going on. Aside from her excellent professional advise, she was also very easy to talk to and personable and immediately put me at ease. I have now sent my husband to West End Physio to sort his back!

Fantastic experience: Absolutely top class from West End Physio. Can’t begin to thank Claire enough and has now started me on my recovery from years of back pain. More sessions to come but highly recommend already! Thanks Steve

Fantastic experience: I came to see Shona because of chronic neck and shoulder pain. I knew from the way that she assessed my history in the first appointment (not just of this issue, but more generally) that she had me sussed straight away! Not only did she sort out the neck and shoulder issue within a couple of weeks, she helped me chart a path back into exercise and fitness more generally. Five months, I've just completed a 10K race -- for the first time in 15 years -- and, more importantly, my wellbeing has improved hugely. If I have a regret, it is that I didn't seek her help 15 years ago! :)

Fantastic experience: Really grateful for West End Physio's help. Being shown the thought process and problem solving infront of me including explanations to what pains I was feeling and why they happened really helped with acknowledging and processing the difficulties I had with weight lifting. For the first time in 13+ months I finally feel on track to taking back my active lifestyle

Fantastic experience: Slightly nervous when I arrived but have now been twice and am delighted to have left with a better understanding of my issues, and now have detailed help and exercises to correct the tension in my bones and to walk more confidently and freely. Thanks

Fantastic experience: Cannot thank Claire at West End Physio enough for her thorough assessment and input today. Totally professional service from an extremely knowledgeable professional. Would not hesitate to return in the future.

Fantastic experience: Highly recommend West End Physio! Claire is so friendly and knowledgeable. I feel very much in safe hands when I'm there!!

Fantastic experience: I had been struggling with wrist problems for a long time, and after seeing Shona for just a few appointments, I’m now back to full health. She was amazing throughout the whole process: professional, knowledgeable, and really supportive. I felt listened to and confident in her care. I can’t recommend Shona highly enough!

Fantastic experience: For several months following a cycle crash I experienced weakness and poor mobility of my left shoulder. The problem became more acute when I returned to the gym, to the point where I could not lift even the lightest of weights. A visit to West End Physio and a knowledgeable assessment by Lauren had me doing rehab and seeing immediate improvements. After eight weeks and two more visits to see Lauren, together with some dedicated rehab, I am delighted to say that mobility and strength have both returned. Indeed doing the rehab on both shoulders has markedly improved the mobility of each!

Fantastic experience: I'm currently recovering from a shoulder issue, and Shona has been very helpful and professional during my visits. She provided a clear explanation of my condition and gave me exercises to treat the problem. I feel confident about my progress and would highly recommend Shona to anyone requiring physio.

Fantastic experience: I had a very painful left hip that was preventing me from running and walking long distances without discomfort. I booked an appointment within a week of the pain starting. Shona carried out many test on my legs and back. She advised strength exercises and pulling back to running and walking intervals. All of her advice was very effective, and after 4/5 appointments I was back running in 5km and 10km races. After 2/3 months I would say I am exercising pain free and I am back to where I was before the pain in my hip. There is a genuine concern and wanting to help from Shona. She realised how important exercise was for me, and my daily routine. I would highly recommend Shona at West End physio!

Fantastic experience: Both Ryan and now Shona have been so helpful to me in my recovery from a broken hip. They've brought energy, enthusiasm, good ideas, fun and so much positivity to every session. They've thought of ways to make the dreaded rehab exercises less boring. It's also been good to talk about the anxieties caused by the injury and rehab. We've been able to set ambitious goals every time. Sessions have been sensibly spread out so I've found it good value. Highly recommend.

Fantastic experience: A really friendly, warm welcome followed by an excellent appointment that relieved my symptoms significantly. The physio (Lauren) clearly knew what she was talking about and took time to ask in depth questions to help her assess the problem and provide tailored treatment. Would highly recommend.

Fantastic experience: Highyl recommend Shona, she is thorough, extremely knowledgeable in her field, and sincerely wants to get you to your level of peak performance, and more. Thanks Shona!

Fantastic experience: I have been visiting West End Physio for years following chronic back issues / injuries. It's been a fantastic experience from start to finish. I've felt supported both physically and mentally, and I have so much gratitude for this amazing practice. Thank you Shona for all that you've done!

Fantastic experience: After weeks of suffering from extremely painful neck/back/arm pain, being unable to lie down, sleep, sit or move properly I went in went in for my first appointment feeling a little hopeless. Claire was very knowledgeable, supportive, realistic and made me feel at ease. We worked on things tailored to me - such as getting back to being able to carry my 2 year old comfortably. After 3-4 sessions and a massage I was feeling so much better (mentally and physically) and was able to return to work and go about my usual daily tasks. I cannot recommend this place enough. If I ever find myself needing support again, I will definitely be back.

Fantastic experience: Lauren was very professional and friendly and she helped my recovery quickly and effectively. Will definitely recommend.

Fantastic experience: Really like this place. Very professional and personable. Shona has done a great job with me in past two sessions and i'd recomend this place to anyone.

Fantastic experience: First time visiting any physio and very pleased with the results! Lauren took the time to understand the root cause of my issue and came up with a straightforward but effective plan to take care of it. Will definitely return for any future issues I have.

Fantastic experience: I’m a keen trail ultra runner and had been experiencing severe knee pain when running downhills out in the mountains. Claire did a fantastic assessment, using video footage and quickly established what the issues were. A simple, straightforward plan was developed with the amazing result that the knee pain is now completely gone and I took 2 hours off my anticipated time in the Lakeland 50. Cannot recommend Claire and West End Physio highly enough!

Fantastic experience: I cannot recommend Claire highly enough. She has seen me through an extremely painful herniated disk from bed-ridden and being unable to move at all to swimming and going back to the gym. I really feel that she is at the real cutting edge of physio. In diagnosing your issues - she does not just look at your physical issues or limitations and conducts all the tests you would expect but she also takes such a holistic “root cause” approach - looking at factors such as lifestyle, psychology , attitude etc. She is brilliant at mentoring, supporting, empathising and encouraging you through you injury and giving you all the necessary exercises to heal and strengthen but also giving you other tools such as breathing techniques, relaxation movements or even just identifying what helps the pain or gives you joy which helps with your recovery. She goes above and beyond to help her patients. I cannot rate her highly enough.

Fantastic experience: I had a few sessions with Shona to help resolve lingering back pain after a fall. Everything was done very professionally, Shona is obviously an expert at what she does and a combination of massage and targeted exercise resolved matters in about 4 sessions. I'd definitely recommend Shona and would have no hesitation in going again for treatment (although obviously I hope not to!).

Fantastic experience: Can't recommend West End Physio enough, Shona held a really safe space and fully took time to understand and address an ongoing persistent shoulder pain that I had been dealing with for a year. This was my first experience of physio therapy and I expected it to be a bit more clinical, but it was a very personalised experience. I came away with a tool kit of exericeses and techniques for how to manage my pain, but also a good understanding of how to address what was causing it.

Fantastic experience: Booked in with Shona with ankle pain with 8 weeks to go until a marathon. She was able to quickly identify the issue and give me a plan to work through and get me back on track. Pleased to say it helped me not only complete my marathon but pain free!

Fantastic experience: I have put off going to see anyone for years now. My partners brother had recommended west end physio. After my partner has been and couldn't have praised Shona enough I decided to make an appointment as my back pain had increased. Shona was so lovely, I wasn't sure what I was dealing with. After consultation and exercises I am feeling so much better as I know if I do the exercises daily I will feel better and not have the pain that I have been feeling. And maybe get back to the walking i just to do. Will take time but I know I will get there with West End Physio

Fantastic experience: Felt so much better after the consultation. Reassured and positive with a plan to improve my fitness as well as exercises to improve a back issue.

Fantastic experience: Review for Shona – Chartered Physiotherapist I cannot recommend Shona highly enough. After struggling with persistent back pain for some time, I was beginning to feel that pain medication—or even surgery—might be my only options. Thankfully, I was referred to Shona, and from the very first session, I knew I was in expert hands. What sets Shona apart is her ability to identify and treat the root cause of the issue, rather than just managing the symptoms. Her approach is incredibly thorough and personalised; she took the time to assess my condition in detail and explained everything clearly, giving me both confidence and a better understanding of my own body. Thanks to her targeted treatment plan and professional guidance, I was able to completely avoid medication and any invasive procedures. More importantly, she resolved the issue entirely—something I hadn’t thought possible after months of discomfort. Shona is not only highly skilled and knowledgeable but also compassionate and professional in every interaction. Her practice is welcoming and well-run, and it’s clear she genuinely cares about her patients’ long-term wellbeing. If you're dealing with any physical discomfort or are simply looking for a physiotherapist who will go above and beyond, I wholeheartedly recommend Shona. She made a world of difference for me.

Fantastic experience: I can’t recommend Shona and West End Physio highly enough. I’ve struggled with back problems for many years but working with Shona has reduced my symptoms significantly. She explains things really well and is incredibly supportive. She’s helped me develop much greater strength and flexibility, and given me much greater confidence in my back. I’m now looking forward to getting back to the gym!

Fantastic experience: Went to west end physio based on recommendation from friends. In short an excellent and very personable service. Ryan was very throughly getting to the root cause of my pain. Not only did he help the issue but gave advice on preventative measures to help manage problems long term and plan for instant remediation. Ryan gave tailored and sport specific advice showing his robust knowledge and attention to client detail. I’d highly recommend the west end physio to anyone.

Fantastic experience: Shona was very friendly and encouraging. . It was a really positive session with her. I am looking forward to seeing her again.

Fantastic experience: Saw Shona at the clinic with neck pain and it helped me so much. Got to the root of the problem quickly and gave great advice to help me get back to training quickly. Would definitely recommend!

Fantastic experience: I booked physio with Ryan Parkes after surgery. I can highly recommend Ryan and West End Physio. The sessions gave me confidence to get back out and about, coupled with lots of helpful advice about the way forward.

Fantastic experience: I went to Ryan to with a running related issue and after a few sessions he gave me a great programme to assist with my recovery. He was incredibly knowledgeable, professional and friendly. Would highly recommend!

Fantastic experience: Recently, I'd had challenges with back pain. Ryan took time to understand the problem, symptoms, and provided me with a plan and exercises to improve. Really made a difference! Thanks again.

Fantastic experience: Attended Shona with long standing stiffness, niggles and pains. Unlike my NHS experience Shona took a holistic approach to my issues and after taking a detailed history we went for a run so she could assess me in action - that has never happened before and was so helpful to me in understanding why I had so many issues impacting on my running and general movement patterns. Her advice and exercises have essentially sorted all my issues and she has changed my attitude to minor niggles and given me confidence in how to manage them in the future. I would highly recommend Shona and her team!

Fantastic experience: West end physio was recommended to me as I was suffering from back/leg pain. Was able to quickly see Claire and she identified and explained to me what was going on and how to tackle it. Had the utmost confidence in her and left the session feeling a lot more positive. My symptoms have now improved significantly and when I threw an unrelated condition at her during my review appointment, she didn’t blink and took the time to investigate that too. Would absolutely recommend Claire and her team, thank you.

Fantastic experience: Due to my injury prone nature, I have required the help of West End Physio numerous times in the last few years. Of note, Shona helped me recover from a severe overextension of ankle ligaments, followed by pre- and post-op rehabilitation of an ACL tear and reconstruction surgery. Everyone is incredibly nice, and super understanding of your specific situation and needs. Shona always made herself available to me if I had any questions between appointments, and I could not rate the team highly enough. I have since moved to Australia and I now I fully appreciate just how good the service was for the price (it is double here!).

Fantastic experience: Went to West End Physio on recommendation from family, had been really struggling with my running and just not enjoying it anymore. After a great couple of sessions with Claire, I have really got on top of my running again and enjoying it like I haven’t for a few years now. Such brilliant advice from Claire, she really helped me get some perspective and concentrate on training in a more sensible way to do all round strength training rather than just a slogging out miles and not improving. Also the mental side was really helpful so all in all just what I needed! Have been to a few physios, West End Physio easily the best so can’t recommend highly enough.

Fantastic experience: I can’t recommend West End Physio highly enough. Claire listened to the story about my back, asked lots of questions then suggested a specific exercise which alleviated the pain in a couple of reps. I am still doing the exercises and am free of any pain and am also more supple.

Fantastic experience: Excellent care from West End Physio. I went to seek help with a pain left arm. Ryan gave me an assessment of my arm and a plan of exercises and I’m on the road to recovery. I highly recommend West End Physio, excellent service. Hugh Paton

Fantastic experience: I had a great experience with Sheila at west end physio. I saw Sheila for some post c section advice. She was friendly, really informative and gave me written follow up advice which has been great as I now have a clear plan what to do at home. She managed to assess me whilst holding my screaming 5 month old which was an added bonus. Would highly recommend west end physio- thanks again Sheila.

Fantastic experience: I booked a last minute appointment after 3 weeks of neck pain. Ryan was really thorough and checked my neck and back and went through exercises to help me. It also really gave me peace of mind as to what was causing it. Would defo recommend.

Fantastic experience: Great experience with Ryan – I had a tendon issue in my foot, and within 3 sessions the problem had all but disappeared thanks to the effective exercises that Ryan recommended. I'll certainly use West End Physio again for any further issues. Thanks!

Fantastic experience: I can thoroughly recommend West End Physio. I have been treated by both Ryan and Claire in recent months and they were both great. They take the time to listen and explain the treatment they are proposing and it produced very positive results. Many thanks

Fantastic experience: I have benefited from Shona's advice on remedial exercises at a pop-up clinic with funding assistance from a local community enterprise. I recommend her and West End Physio to anyone who has chronic lower back pain or limited strength following an operation.

Fantastic experience: After attending an informative groups session with Shona and her colleagues I made a one-to-one appointment at a “pop up” colic at our local village hall. Not only was Shona able to pinpoint problem areas and give good advice and exercises, she was also very reassuring about what I should or shouldn’t do. It’s unlikely I would have had the time to travel to Shona’s clinic in town so having local access to her expertise and support was fantastic - not just for myself, but many others in the local community.

Fantastic experience: I went with a knee that intermittently played up when walking downstairs / downhill. Shona went through a thorough review and identified the problem. Exercises provided and not had any problems since. I was genuinely worried the problem was permanent.

Fantastic experience: I saw Shona on a one to one as I was involved in a head on collision nearly two years ago and I suffered extreme pain in both knees which kept me awake at night and stopped me doing the things Ienjoyed. It was a one hour session and she showed me what I was doing wrong and how to get up and down from my knees as I was doing it all wrong. Shona gave me an exercise plan and showed me exactly how and what to do and at the end of the session the pain in my knees all but disappeared. I’ve followed the plan religiously and after six weeks I can go up and down stairs freely without pain and can even do a bit of running. What a difference as I have seen trauma experts who all told me its arthritis and I will be in pain but west end physio has shown me how to get my life back on track after such a traumatic experience. I can’t thank them enough. They are experts in their field and I urge anyone who is suffering with pain to seek them out as you will not be disappointed. I just wish ed they were there at the beginning of my pain as I’ve suffered for 18 months struggling with the pain to do my job and do chores around the house and now I can do them both pain free and with ease. Thank you west end Physio

Fantastic experience: Excellent service, very thorough appointment with Ryan who gave me a plan that actually worked and improved my pain. Ryan was very attentive and listened to the issues I was having amd worked out a plan to help me strengthen my hip to allow me to continue running, would highly recommend. Thanks again.

Fantastic experience: Earlier this year I broke my femur. Prior to visiting West End Physio I could walk no more than 200m. Shona has been instrumental in helping me from the mental and physical trauma of the injury. As a life time athlete sport is a very important part of my life. Now I am in a position where I can choose to return to competitive road cycling and I am walking with confidence on any terrain. Shona's expertise and holistic approach has been the key to my recovery.

Fantastic experience: I wish I had met Shona at West End Physio years ago. If I had, I don’t think I would have spent the years in pain that I did. Shona helped me through my post-back surgery phase and supported me through each step of recovery both through exercises and advice but also through motivation and understanding. I was worried about getting back surgery but with Shona’s guidance I am back to me without pain and stronger. The wider team at West End Physio were so helpful. I have recommended them to many people and will continue to do so.

Fantastic experience: Shona cured my ankle injury and gave me the confidence to return to running. She helped to unpick how it developed and allay any anxiety about pain. Would highly recommend!

Fantastic experience: Following surgery, I was referred to West End Physio by my back surgeon. Having suffered with chronic back pain intermittently for over 30 years, I felt an alternative approach was needed. Initially I had a lengthy consultation with Claire, who took an extensive personal history and provided me with considerable reassurance. Since then I have had 3 sessions with Shona. She has given detailed explanations of how the body's pain systems work and how best to manage the scary and painful flare-ups when they happen. The reassurance given that "I safe in my body" has been invaluable. At each consultation I have been given further advice and exercises to get me back to moving more normally. Continued reassurance and support is also given and I can already see progress. Follow up emails after each appointment are provided, to summarise the exercises and advice given. I have undoubtedly learned more about how best to manage my situation in the last few months, than ever before. I would highly recommend West End Physio to anyone dealing with a chronic back condition. The support, advice and reassurance from Shona to date, has been hugely beneficial.

Fantastic experience: Claire opened my eyes to a new way of thinking about my back and pain. This new way of thinking was not the norm for me in the NHS setting nor in most other private physio clinics, who often reinforced notions of my being broken or injured. Notions that created higher levels of pain and despair in me. While my experience is unique to my own body, I walked away feeling significantly better about how to prevent and manage pain. As an aside, Claire made me feel financially respected through out, acknowledging that the cost for private physio sessions can be a road block in the healing process. I can’t recommend her enough!

Fantastic experience: I attended West End Physio with a hamstring injury that I was convinced would lay me up for weeks. Claire was incredible - she guided me through a comprehensive assessment process that helped me understand the type of injury I had and the sensations I was getting. She also had me doing the exercise that caused the injury in the session with her (which seemed so counterintuitive!). This meant I could test my body out confident I wouldn’t make things worse under her expert guidance. The net result is that I was able to return to doing what I love (CrossFit) the very next day - confident I knew how to return without compounding the injury. I can’t thank Claire enough and wouldn’t hesitate to recommend West End Physio to anyone sitting with a pain or injury that is getting in the way of them living their life.

Fantastic experience: Had an issue with pain in my arm, quickly found the root of the problem while taking the time to check joints etc, given exercises in that area to concentrate on. Booked a review appointment for the following month, the advice really paid off as the pain has went away and muscle build up returned. Also picked up on some other possible issues during the review appointment which I can work towards now. Shona was outstanding, highly recommended for anyone looking to get to the root cause of any pain or niggle. I'll definitely be back if I need to & will advise others to contact them! Thanks again.

Fantastic experience: Shona couldn't of been more helpful in supporting me with my injury. I was made to feel very relaxed and comfortable in my appointments. The advice and exercises I had follow to help my knee were tailored to suit me best :)

Fantastic experience: Claire has now helped me twice over the years - once for spine/disk issues and once for tennis related shoulder pain. Could not recommend more as she is always looking at the root of problems for long lasting effects.

Fantastic experience: I had such a wonderful experience here. The physio therapists were extremely thorough, helping me figure out exactly what was happening and giving me clear instructions on how to address my issues with pain and mobility. I was surprised at how quickly I started seeing progress. Highly recommend!

Fantastic experience: After suffering for 4 weeks with a very painful arm after a fall and a visit to minor injuries who suggested I had a torn muscle and wouldn't require an x-ray , a friend recommended I make an appointment with West End Physio. I saw Shona who, within half an hour identified that I had a possible radial head fracture and organised a letter to my GP to refer me for an x-ray. After x-ray it was confirmed that I did indeed have a fracture! So, thanks to Shona's thorough investigation and all the exercises she gave me to do at home and the gym, my arm is almost back to full strength. Brilliant outcome !!

Fantastic experience: It was a ver positive and uplifting experience! Shona’s sympathetic and supportive yet encouraging attitude and care was exemplary! I left feeling on cloud nine having been given clear instructions how to progress! Looking forward to going back for more treatment!

Fantastic experience: I phoned West End Physio after hobbling off tennis court having felt something ‘pop’ on back of leg and sudden pain/weakness. Shona called me back quickly, and provided reassurance and immediate clear advice. I’m confident have now done the right things to minimise the injury and def will return to West End Physio if ongoing treatment needed. Brilliant local service!

Fantastic experience: Had a brilliant experience with West end physio! Shona was wonderful from start to finish. Having being to a previous physio and not having any improvement, I suffered with my back pain for 3 years. I then went to see Shona and after 2 weeks I was free from pain. She explained everything so well, completely understood my issue and was so positive and helpful. Will definitely be back if I have any other issues!

Fantastic experience: Fabulous practice. I have just completed 6 months pysio after a horrific skiing accident. Claire was my pysio and was just brilliant. Her knowledge and expertise gave me the confidence to get back on my feet and couldn't have done it without her. All the staff are lovely and make you feel at ease the minute u walk in. I will recommend this practice to anyone who has a problem. Even just some advice if needed. Thanks again Claire.

Fantastic experience: I have went to West End Physio for two separate issues. After having back problems for around 25 years and being in constant daily pain I saw Shona. Saying she transformed my life isn't an understatement. She explained and demonstrated things that I had never been told in all the times I had attended previous physio sessions via my GP. I am now without pain pretty much all the time and I don't live waiting for the pain to come. After having a leg operation and revision op, I was left with some ongoing issues I saw Claire. Her expertise, advice and support has seen me go from only being able to walk 200-300 metres before pain stopped me, to walking over 3 miles without stopping. Again I no longer wait for the pain, I just get on with walking normally. I cannot recommend the team at West End Physio highly enough. Audrey x

Fantastic experience: As a retired surgeon, with a chronic back condition and previous surgery. Shona Houston's accurate assessment and treatment plan was transformative, based on her great experience, academic credentials and professional skill, and I can only give my highest recommendation. So often medical and surgical treatment does of course help, but a physiotherapist can make such a difference to one's life, so I would advise making contact sooner rather than later. Further to the above, I have subsequently had treatment from Shona at home, after major surgery for a fractured femur with replacement of a hip prosthesis, without which it would not have been possible to return to previous activities, (the NHS being unable to provide such a service.) Uncomplicated first time hip replacements may be routine, but complex hip surgery requires personal, consistent, follow up physiotherapy, which if it can be provided in one's home environment, can make such a difference. In this day and age it is so difficult to get personal attention, and I can only give my highest recommendation for all the services provided by West End Physio, we are lucky to have them on hand.

Fantastic experience: I’ve been struggling with chronic pain for the last 4 years, and it took 7 physios, 2 consultants, and a podiatrist before I found the amazing Shona. It’s no exaggeration to say that in the last 6 months she’s changed my life. It’s been so long since I’ve been able to do the things I love without pain; but now I’m cycling, swimming and even running. Shona has been there every step of the way and I can’t recommend West End physio enough.

Fantastic experience: Highly recommended ! My GP suggested I go here after I’d been struggling to regain hand movement and strength following surgery. Shona was great and helped me refine the exercises I was doing to try and regain maximum strength and movement in my hand as well as suggesting some alternative exercises. I’m feeling benefits even after just one session !

Fantastic experience: I cannot recommend highly enough ! After sustaining a knee injury whilst running I made a physio appointment for the first time in my life. I was lucky enough to have my first session only a few days after my injury occurred. I wasn't quite sure what to expect , but Shona put me at ease immediately. She took a great deal of time speaking with me to understand not only the injury and how it had happened , but also the impact it was having on me and my concerns about what it may mean for the future. I left reassured about the nature of the injury and also clear on the steps to take to recover towards the full range of movement . I had my third and final appointment only 7 weeks later by which time my knee mobility was back to normal. Shona not only inspires confidence with her professionalism and knowledge, but also does this in a welcoming and reassuring way. I feel I have not only recovered from my injury , but also have a new understanding of how much value I gain from my running and how to continue to support that. Thank you so much !

Negative experience: It happened more than a year ago but I am still upset by it. A physio who has decades of experience told me after 2 sessions, there is nothing they can do for me. I had back pain and I used to do a lot of sports, gym, lifting weights etc. First, they tried to tell me to lift weights by bending forward, which is preposterous for anyone who knows how to lift. They said the same thing to my friend who went for physio there! They spent both sessions repeating what I was trying to explain about the pain and noting them on a wall board, like trying to solve a mathematical problem. It felt very condescending. Was this because there was a reason to dislike me? It felt like that. They didn't offer physio exercises even if I asked, or a reason for my pain. The pain got so bad I was not able to sit on a chair or sleep. In the end I found a Greek physio who told me within 5 minutes of consultation I have 2 thinning and bulging disks which were confirmed by MRI. I cannot do sports or anything anymore. Trying to come to terms and heal. I wish I had a physio tell me sooner. This physio are a disgrace to their profession and a horrible human being with zero empathy and knowledge of lifting weights (God, that was tragic). I hope they read this and realise that my pain was not insubstantial.

Fantastic experience: Can HIGHLY recommend west end physio. It took only 2 sessions with the awesome Claire to significantly improve my understanding and experience of hip/back pain. This was after 1 year of seeing a different, but well regarded, physio who ultimately didn’t help.

Fantastic experience: We would highly recommend Shona, Claire and the team at West End physio. In our gym we work with everyday to professional athletes and everyone in between. We looked for a long time for a physio that we could trust, someone who understands the value of strength training and is passionate about helping people stay active and overcome injuries and pain. We are SO grateful to have found the team at West End physio who have supported our clients for years now, helping them to navigate physical barriers and challenges, supporting them to understand pain and how to overcome the fear associated with it and allowing them to continue to do what they love! As a business connection they are incredible to work with, open, understanding and supportive of us and our team- helping us to provide the necessary multifaceted approach that empowers our members to look after their whole health.

Fantastic experience: Another fantastic session with Claire at West End Physio. Was in a rut with leg pain and stiff hips. Claire patiently guided me to a realistic and manageable solution. Left feeling upbeat, motivated and raring to start my new regime.

Fantastic experience: Had my first appointment at West End Physio and a complete assessment by Shona Houston. It was thorough, reassuring and identified a way forward with support from my own GP, who commented on the detail in Shona's report. I would highly recommend West End Physio.

Fantastic experience: I contacted Claire after a recommendation whilst suffering from a painful flair up of sciatica (think screaming into a towel). I have had increasingly severe back problems for nearly 30 years, incl. surgery twice and I can say easily that in my first consultation with Claire I learned more about my situation than in all of that time combined. A very friendly, honest approach is combined with obvious knowledge and experience. Professional, clear, straightforward up to date advice with homework and forward planning were provided with my needs, feelings, reservations (read fears) at the very centre. One consultation and two shorter sessions over 3 weeks (that were absolutely necessarily close together) during which my confidence grew and I was able to leave feeling sufficiently assured that I had the understanding and knowledge to exercise safely and so check in less frequently. Sound advice. Great practice. I wont go anywhere else from here on in.

Fantastic experience: Highly recommend West End Physio. I didn't know how best to get back to my usual sports and activities after a bad ankle sprain. After my first session with Shona I felt much more confident and informed in what to do for recovery. I've seen definite improvement after following the exercise plan and am feeling much more positive! Shona has been kind, patient, professional and knowledgeable in the two sessions we've had so far. Thank you so much, Shona!

Fantastic experience: I was so impressed with West End Physio. After seeing a few physios over multiple years I'd started to revolve my life around the pain in my knee. After seeing Shona for 3 sessions I have the tools and knowledge I need to understand where the pain is coming from and how to adjust the way I move to minimise it, whilst using key exercises to make those adjustments more permanent. I've noticed a massive difference and I now have the confidence to reintroduce sports and activities I'd previously written off. Shona took the time to share her knowledge and make sure I fully understood what was happening and why her plan would help improve it.

Fantastic experience: I went along to West End Physio for some back pain I had been experiencing and was advised to seek physio by my coach/trainer. I booked my appointment with Shona. I wasn't sure what to expect from physio but it was nothing like what I ended up getting. I was blown away by my experience here at West End Physio and by Shona. I went in on my first appointment expecting to here I wouldn't be able to continue with my training, that I has torn a muscle or something along those lines. Instead I spent the time with Shona discussing the pain and potential causes. We went over the last 2.5 years of my life and we both ended up in tears! What we had discovered was that I was actually holding emotional pain in my body! This was eye opening to me and Shona was so supportive and lovely about it. It had turned out I was putting far to much pressure on myself and push pain into a physical form rather than an emotional one. We also then discovered that my shoulder and jaw had been doing the same thing and that this had been going on for years, Shona has helped me release my jaw and neck. My back pain is gone now and the shoulder and neck are getting better every day they will probably take a little longer due to the amount of years I have been pushing my pain into them! Thanks to Shona I have managed to discover a deeper level of myself, that I can now deal with each day. I am so grateful to her for all she has done for me, her level of understanding. I can ensure this is nothing like what I thought it was going to be, but it was sooo much more in all the good ways! So, thanks soo much to her for that! :) I cannot recommend them enough to anyone.

Fantastic experience: Went to WEPL with a very annoying and painful heel that I’d had for months. Michelle Bowman was absolutely wonderful! Diagnosed it right away and explained the problem very clearly. She gave me a set of exercises to do at home. Went for a follow-up today after 3 weeks with no sign of the heel pain. I’m running again thanks to WEPL and Michelle! Highly recommend.

Fantastic experience: I visited West End Physio for some experience as a physio student. Shona and Molly were both so lovely and welcoming! I shadowed Shona and thoroughly enjoyed the experience. She was not only great with the patients but was also an amazing teacher - I learnt so much in my short time there. The physio assessment is very special whereby patients are viewed as individuals and not just as their “painful back” etc. This holistic approach enabled Shona to understand the patients pain and provide personalised management/treatment strategies to combat it. I am very lucky to have experienced this tailored assessment at first hand and I can’t thank Shona enough for her time and knowledge.

Fantastic experience: After seeing several others about my back and leg pain someone recommended West End Physio. Going there is the best thing I've done to help myself. Shona spent my first appointment listening to me and watching me move. Her insights from that have transformed my movement and I'm back enjoying exercise. Thoroughly recommend!

Fantastic experience: Easy-to-use booking service, clean and well-maintained clinic (didn't know I cared as much until I wrote it down just there) and real knowledge-based, reliable care. Shona took the time to listen to my story before advising on my running routine and giving me exercises to help with my dodgy knee. It's been much better and with the insight she's given me, I'm now more confident when it comes to running and increasing my mileage. Thank you very much! I genuinely look forward to seeing this business grow.

Fantastic experience: I saw Claire for a knee issue that had been plaguing me for the best part of 2-3 years. I was very concerned that I bad damaged cartilage in my knee and that was me stuck. She was extremely helpful and knowledgeable, and quickly ascertained that my fears were entirely unnecessary. She helped change my mindset around the injury so that I could a tally consistently work on the muscles that needed to be strengthened to fix the problem, something I hadn't been doing for fear of further injury. 6 weeks later and I have run my first pain-free 5k in years. I can't say how much of a positive milestone that is for me and I am extremely grateful for Claire's help and calm professionalism.

Fantastic experience: I attended west end physio over a month ago with agonising neck pain.there I was seen by Shona. I was given an exercise programme(that I continue to do daily)and slowly but surely the pain ebbed away. I would certainly recommend Shona to anyone who maybe feels there’s no hope with whatever pain they may have. Not a miracle cure but as close as.

Fantastic experience: The West End Physio team have helped me to recover from a what was a dreadful accident. Without them I would still be unable to walk. They got me in my feet and gave me the confidence to keep on going. I am so grateful to this wonderful skillful team.

Fantastic experience: Hugely impressed by West End Physio. I've had knee issues for many months and had 6-8 weeks treatment at an osteopath with no real resolution to my knee. Two days after my first session with Claire I felt a real improvement. Claire really listened to how I was feeling and asked lots of questions to make sure she understood both what I was feeling, and also what my goals were. After my second session I have a clear plan and I feel so much more confident that I will get my life back. Thank you Claire, and West End Physio.

Fantastic experience: Yes indeed must recommend Claire MacKelvie “Getting you Moving” is no idle boast. I consulted Claire just as my husband was talking about knee scans and all that flows from that! Claire’s positive, can-do, constructive advice re my persistently painful stiff knee was first class. Claire asked searching questions and provided a wholly new approach to tackling arthritic knee pain. Everything she said made sense. She told me stuff I didn’t know and above all gave me the confidence to get me moving. Result: I felt confident enough to go skiing and to get back on the hill!!! Without her insight and fine judgement none of this would have been possible. My only regret seriously is not to have consulted Claire sooner. Thank you so much.

Fantastic experience: Rosie is so knowledgeable and helped me understand things in such a easy way. She has been able to give me a clear plan for returning exercise. She is so easy to get on with and creates such a comfortable atmosphere in her sessions. She is also brilliant and keeping the baby calm too! One of the best investments in my own health yet!

Fantastic experience: I've had two appointments now at West End Physio, both five stars and then some. They have helped me hugely with recent onset backpain. Shona is both highly skilled and empathetic: someone you feel really cares and has the knowledge to investigate an issue holistically so that she can give you the best treatment possible. I really couldn't recommend West End Physio highly enough.