Joints & Points Healthcare

Fantastic experience: Have seen Pete for multiple injuries and post surgery and he has been fantastic. Spotted things another physio I saw missed and consistently provided an excellent survive. Couldn’t recommend any more.

Negative experience: Incredibly disappointed by my recent experience after previously experiencing great treatment and service from Emily. I was booked in to see Emily for treatment on a shoulder injury mid December. Unfortunately this was rearranged and I saw “Harry”, on Thursday 12th December. I came out of that session in a lot of pain and not feeling any better, although that is not unusual. I was promised that some exercises would be loaded to the portal for me to do ahead of a follow up session on the following Tuesday. No exercises had been loaded to the portal by the following Monday (16th) so I cancelled the follow up session and asked for them to load the exercises, which was done that evening. When I went to do the exercises I noticed they had loaded the wrong ones - as they all related to the lower back and hips!! I emailed them on the morning of 17th December asking them to correct their error and have to this day not received a reply. Needless to say but I will not be using Joints & Points again.

Fantastic experience: Hello I need to leave this review for my physio consultant Emily This lady has helped me so much with movement after my accident back in January. My mobility has increased emencley and she listened and adjusted any need I required .For me to get the best out of my mobility Highly recommend this lady and joints and Points 5⭐️⭐️ from me Sharon walsh xxxxx

Fantastic experience: I had my right acromioclavicular joint surgically reconstructed in January 2023. I visited Joints & Points to see Emily (Morphy-Morris), who provided physio from one week following my surgery all the way through to a full recovery. I have full range of motion and strength back in the joint and I do not believe that my recovery would have been as successful without Emily's help. My surgeon commented on the rapidity of my healing and a large portion of my successful healing can be attributed to Emily. Emily's knowledge of joint biomechanics and musculoskeletal anatomy is second to none and she demonstrated care, empathy and compassion alongside a professional and friendly attitude throughout my treatment. Emily has also helped with physiotherapy for my chronic back pain, which has improved dramatically under her care. I now continue to visit for regular sports massage as well as physiotherapy sessions for my back. I would not hesitate to recommend Emily as a physiotherapist - she is a credit to her profession and to Joints & Points. The reception/admin team at Joints & Points are also friendly, helpful and welcoming.

Fantastic experience: Having suffered a shoulder impingement for a number of years, I started to use Joints & Points for physiotherapy. The treatment I received from Emily was fantastic. Very friendly, understanding and has a great amount of knowledge in her field, particularly musculoskeletal. Once i'd had a course of physio it was decided that i'd really benefit from a regular sports massage to help maintain my shoulder muscles. I am very pleased with the outcome as since having the continued treatment with Emily i've been pain & ache free. Many thanks for your treatment Emily and to John & Jamie who are always very helpful & book me the perfect timeslot for the next session

Fantastic experience: Very pleased with the treatment I had ,and will be ringing practise next week to make a follow up appointment

Fantastic experience: First ever visit, very impressed with service and care...I got lost firstly, but a call to the office and John helped me, even came out onto the road to show me where to park.. Appt with miss aware, very good, professional and kind..plenty of information regarding my issue, look forward to my next visit with no worries now...

Fantastic experience: Excellent service, Emily is both professional and friendly, always engaging and attentive. Thank you, I feel so much better after a visit. Due has worked wonders on my shoulder.

Fantastic experience: I visited Joints and Points today for an initial physiotherapy assessment. Reception was friendly and effective, as was Emily, the physiotherapist, who was excellent. She was on time for my appointment and the room was spotless clean and tidy. She was really thorough in her assessment and explained the whole process, with next steps, and also sent a follow up email with extensive exercises etc to compliment the treatment. I'm really impressed with the service I received today.

Fantastic experience: I was offered an appointment at short notice. The receptionist was very helpful and friendly, the physio was very professional, I left feeling so much better, more movement in my back and legs. I received some exercises to do at home. Altogether a very pleasant experience. Thank you.

Fantastic experience: These guys are the best. They've really helped get my life back from a ruptured disk

Negative experience: Booked for half 3 on Saturday, told a 25 min appointment wouldn't be fair as need about 40-45 minutes as I was after a sports massage for a trapped nerve and some lower back issue so had my appointment cancelled. Got a call back saying I could come in at 3 and have full time etc. I turned up about 14:57, filled out forms, use the toilet then sat down for a couple minutes before being seen so got in the room about 15:05. Had some pressure put into my neck, some movement moves done, stretches shown and some pressure added to my back and a force cracking throughout my back. Told I'd get an email with some information and still waiting but I left the building at 15:25. So in theory, my appointment got cancelled for no reason the first time as I spent £30 for 20 minute appointment for a little poking about and some stretching and still getting pain and tingle in my upper back. So after thinking about my experience, I feel ripped off.

Fantastic experience: Having had one course of treatment some little while ago at the clinic here in Bromborough with Saba which was really good and successful, I had no hesitation booking again with a different problem. Not only is Saba very good at what she does and very attentive and professional, she really is a lovely warm and caring person making the treatment an even better experience and it's my pleasure to highly recommend her.

Fantastic experience: Very friendly and great service!

Fantastic experience: Could not recommend J&P enough. I have been going there for over a year now, for physio and massages. If I have a new injury or pain Harry is always able to help fix the issue no matter how strange it may seem. Harry's knowledge and experience have made the injuries less impactful than they would have been normally.

Fantastic experience: Helpful, caring, friendly staff.

Fantastic experience: Fantastic talking therapy service

Fantastic experience: Great place. Helpful professional staff in a very friendly environment.

Fantastic experience: Very helpful

Fantastic experience: Very friendly have used this service a few times now, always felt better after a session here

Fantastic experience: I'm an ex-rugby player who's been in with England youth and professional academy's for my sport for many years. Therefore I am fortunate enough have experience with some very high quality physiotherapists and I have been with Harry for about 4-5 sessions now. If there was 6 stars to give I wouldn't hesitate. I Harry's approach to his work is professional and personal he took in all our communication and adapted every session to me. It was all very personalised and very well executed. I believe he is an asset to any clinic!

Positive experience: Physiotherapist opposite St Barnabas Village Centre . There is a public car park a short distance away if you come by car.

Positive experience: Friendly helpfull service

Fantastic experience: Great treatment and therapists

Fantastic experience: Naomi us fantastic always hits the spot truly knows her job.

Fantastic experience: Just try it. Food is excellent

Fantastic experience: Knew problems right away. Very efficient service

Fantastic experience: Great place, Harry is Fantastic!!

Positive experience: Getting better

Fantastic experience: Just finished 8 sessions of physio here. Friendly staff, great to talk to, sometimes painful but it's for your own good! Recommended.

Fantastic experience: Had to unfortunately come here for physiotherapy due to whiplash from a car accident. However, the staff make it a pleasure to be there. Receptionists are always very welcoming and smile at you and every time you come in. Have had Harry working on my muscular pain, and he’s been great. Gets some wonderful cracks out of your back and is really pleasant to talk to.

Fantastic experience: Excellant. Been going for a bad back

Fantastic experience: Great set up. Top class staff

Fantastic experience: Excellent service

Fantastic experience: Excellent care and service, friendly staff.

Positive experience: When you can get an appointment the physios are excellent. If you don't book several weeks in advance you're waiting a long, long time to get in

Fantastic experience: Very professional

Fantastic experience: Amazing people I could not move at all 2 days before I was due to fly to Florida my doctor advised me to cancel my holiday went and saw these guys and after 1 hour I was right as rain could not thank them enough. Well worth the money

Fantastic experience: Very quick same day appointment. Sorted out my creaking back

Negative experience: Waited weeks for my appointment for it to be cancelled two days before without any explanation was offered another appointment but would have to wait weeks again.

Negative experience: Very poor service, Stick with the NHS, VERY disappointed