Norwich Spinal Health
252 Heigham St
NR2 4LQ, Norwich
+441603216430

Opening hours

  • sunday: (closed)
  • monday: 9h-19h
  • tuesday: 9h-19h
  • wednesday: 9h-19h
  • thursday: 9h-19h
  • friday: 8h-18h
  • saturday: 7:30-12:30

Tired of living with pain that just won’t go away? At Norwich Spinal Health, we understand how frustrating it can be to deal with persistent discomfort. For over 40 years, we have helped thousands of people find real relief from back, neck, and joint pain. Our unique methodology, what we call "surrounding the dragon," focuses on addressing the underlying causes of spinal dysfunction, including bone, muscle, disc, nerve, and chronic inflammation.

Imagine a life without constant pain. With our comprehensive approach, which includes chiropractic adjustments, spinal decompression therapy, deep tissue massage, and K-Laser therapy, we don’t just mask the symptoms; we tackle the root of the problem so you can live pain-free and move freely again.

If you’re suffering from lower back pain, disc injuries, sciatica, neck pain, migraines, or headaches, you are not alone! We're here to help you take the first step towards recovery. Book your FREE Spinal Check today and start your journey towards a pain-free life.

Norwich Spinal Health: Reviews

4.9/5 (200 Reviews)
Jay-Jai Jahib Published on Google 4 months ago

Negative experience: Where do I even begin.....I'm in absolute horror that this is a legal business. Clearly only cares about money rather than the people's needs..£1400 for 7min treatments at a time. Myself and my friend both came here, both with completely different issues. For some reason my x rays cost £100 and my friends were £60.00 for the same amount of pictures of my spine, which doesn't make sense first of all. To then be told we would have tailored treatment plans when we both got exactly the same plan and costs over £1400!!! I've gone elsewhere for much cheaper and longer sessions and my pain is already better rather than being over 1k down! Save your hard earned money people.

Norwich Spinal Health
Norwich Spinal Health

Dear Jay
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations.

At Norwich Spinal Health, our approach is focused on identifying and addressing the underlying cause of a problem, rather than simply treating symptoms. This requires careful assessment and, where appropriate, diagnostic imaging, so that care is based on clinical findings rather than assumptions.

While some treatment plans may appear similar in structure, they are developed according to individual diagnoses and clinical needs. Our clinic is also somewhat unique in that we offer multiple evidence-based modalities under one roof, including chiropractic care, spinal therapy, IDD spinal decompression, massage therapy, and K-Laser. This integrated approach is designed to improve outcomes and reduce the need for patients to attend multiple providers.

Regarding treatment time, session lengths vary depending on the therapy being delivered. Some treatments last an hour, 30 minutes, or 15 minutes. Chiropractic adjustments themselves typically take around 10 minutes; however, effective care is not measured by time alone, but by clinical expertise, precision, and experience.

Norwich Spinal Health has been established for over 40 years, with extensive experience in assessing and treating a wide range of spinal and musculoskeletal conditions. Many patients attend our clinic after other treatment approaches have not been successful, often as a last resort.

With respect to fees, X-ray costs can vary depending on the views required, clinical complexity, and timing of care. Our imaging fees were updated in November 2025 in line with increased operational and regulatory costs, and all fees are discussed in advance before any investigations or treatment plans are agreed.

We respectfully disagree with the suggestion that our care is about money rather than patient needs. We aim to be transparent, ethical, and patient centred along with being outcome-focused, and patients are always free to ask questions or decline care at any stage.

As we are unable to identify you from the name used in this review, we would welcome the opportunity to discuss your concerns directly so we can review the matter properly and address any misunderstandings.

We wish you well with your ongoing care and recovery.

Regards,
Norwich Spinal Health

Miss Jones Published on Google 6 months ago

Fantastic experience: A very friendly and professional team who are more than happy to assess you and your needs and tailor the treatment that is right for you. I have been seen by different members of staff who are all equally very good at their job. The treatment I have received so far has certainly helped me. Nothing is too much trouble and any questions are always answered. It is a welcoming and relaxing atmosphere. The management are friendly and helpful and willing to work with you when you make appointments or have any queries. I'm glad I found this place. I would definitely recommend them to anyone who is suffering with back/joint/leg pain etc. Thank you!

Emma Lister Published on Google 7 months ago

Fantastic experience: My 89 year mother has almost finished her 12 treatment plan here. I can not express the professionalism of the staff, but also the care and attention has been outstanding for her. Nothing is too much trouble. Her walking has improved with the pain significantly dropped. I would 200% recommend anyone who is undecided to make an appointment and not look back!

debra hudson Published on Google 7 months ago

Fantastic experience: Went for the first time today staff were really friendly very welcoming atmosphere and I saw Bevan he was really good would recommend

Steph Howe Published on Google 7 months ago

Fantastic experience: Brilliant experience, has really helped me with my back and ankle pain and arthritis. Would highly recommend, I wouldn't have been able to manage without this treatment.

Derek K Published on Google 7 months ago

Fantastic experience: After a motorcycle accident resulting various injuries I received excellent treatment from Wen at Norwich Spinal Health. Wen continues to help me return to full health. I thoroughly recommend Norwich Spinal Health for treatments both skeletal and muscular.

Matthew Markham Published on Google 7 months ago

Fantastic experience: I can’t praise the whole team enough. From the minute I walked in everyone was extremely helpful and caring. The treatment I have received has improved my pain so much in the very few months that I have been visiting and definitely more then I thought anyone would be able to.

C Published on Google 7 months ago

Fantastic experience: Absolutely brilliant service, Wen is always cheerful and perfect service

Simon Rayner Published on Google 7 months ago

Fantastic experience: What a great experience I am having with my ongoing treatment, easy to talk to ,very knowledgeable ,very competent, best thing I ever done was finding this place .

Kelly Arnold Published on Google 7 months ago

Fantastic experience: Lots of praise for Wen! He is a great guy and brilliant practitioner. I herniated a lumber disc last year. I signed up for a 12 weeks care package. my back was stretched, massaged and manipulated. Wen supported me through this and gave me some personalised exercises to stretch and strengthen my back. I now see him on a monthly basis for maintenance adjustments to my back The support and treatment that I received enable me to get mobile again. So much so, that I was able to climb and explore the Eyri Snowdonian mountain range over the summer. Thank you Wen!

Darren Rundle Published on Google 7 months ago

Fantastic experience: Been going for about 5 years. Wen Hii is fantastic at what he does and has sorted my back and now keeps it under control at 6 weekly sessions. All the staff are friendly and approachable. I have recommended Norwich spinal health to several friends and colleagues.

Mike Bardwell Published on Google 7 months ago

Fantastic experience: Wen is always available to help, both in the regular appointments but also when an injury occurs. His treatment allows me to carry on as normal whilst managing my back problems.

Kabuki Rats Published on Google 7 months ago

Fantastic experience: Have been getting treatment here for a while now. The whole team are amazing and really do fabulous work.

Alex Garnham Published on Google 7 months ago

Fantastic experience: I have been visiting since August and I can’t thank the entire team enough for the amazing treatment they provide. Wen is an absolute tribute to the place. He is always friendly and supportive. I have found myself feeling a massive improvement since the start of my journey with them. I have scoliosis and also found out I have an extra vertebrae through there clinic, which is more information than I’ve ever had anywhere else. I feel lighter and more able to move since starting my treatment and I can’t thank the entire team enough. Keep up the good work. Anyone wondering about this visiting place should definitely book a free spinal health check. Thanks again.

Helen Dent Published on Google 7 months ago

Fantastic experience: I was really struggling with back pain when I first started going here but Wen has been amazing & after an intense course of treatments I am now down to once a month maintenance visits to keep any niggling aches at bay. The whole team are so friendly & Wen really knows which areas of my back need work & explains exactly what he is doing & why. Really recommend especially for anyone who is anxious of getting treatment as they really put you at ease.

Adam Jackson Published on Google 8 months ago

Fantastic experience: I have had lower back issues for 20 years now since rupturing 3 discs in my lower back, leaving me with 2 prolapsed discs for all this time. This year I decided to try something other than repeating injections on the NHS which don’t really give me much relief anymore. Wen and the team have really helped me out with various treatments, most beneficial being the adjustments and the IDD decompression machine. I am now on a maintenance plan and have much greater movement than I have had for a long time. I would definitely recommend giving a visit to see if it helps you out as it has helped me.

Jo Cox Published on Google 8 months ago

Fantastic experience: I have been attending the clinic for the past twelve weeks and the treatment has been fantastic. All the staff are knowledgeable, friendly and helpful. A special thanks to Wen who, has quite literally saved my back and has a fantastic sense of humour! I cannot recommend Norwich Spinal Health enough.

Kyle Batchelor Published on Google 8 months ago

Fantastic experience: This place is amazing. I woke up one morning in complete agony down my leg! They had me in quick as anytbing to x-ray me! Turns out I slipped a disc onto my nerve which caused the pain down my leg! I couldn't sit or lay down or even stand sometimes! And I'm a farmer which obviously I sit down alot! They had me in and set up a plan quick as anytbing to get me back to work and within 3 weeks I was back to work and only half way through my treatment plan! Super friendly place would 100% recommend this place. everyone is very helpful and very friendly to talk to! Got me back to work quicker than I thought!

Graham Hall Published on Google 8 months ago

Fantastic experience: A Fantastic business, the staff are amazing and very friendly. They have helped me maintain a healthy balance and I look forward to my regular visits. Highly recommend.

Toni Davies Published on Google 8 months ago

Fantastic experience: I started seeing Wen a year ago as my lower back was painful and my upper back always felt tight. Since coming here my back feels so much better. Wen has been great at giving me advice on how to adjust my posture at work and what exercises I can do to relieve some of the pressure between visits. All the staff at Norwich Spinal Health are lovely, so welcoming and friendly.

Heather Woodcock Published on Google 8 months ago

Fantastic experience: Having had multiple episodes of severe sciatica, I can't speak highly enough of Norwich Spinal Health. They can fit in urgent appointments if necessary and everyone is helpful and friendly. After these horrible episodes, I can now live my life pain free. Brilliant!

Linda Drake Published on Google 8 months ago

Fantastic experience: Wow, this place is amazing . After fracturing my foot & wearing a boot I was left with horrendous back pain. Drs were no help offering me lots of pain meds that didn't help at all. I went here for my initial appointment & x-rays . Withing 24 hours they could see my spine was curved & had bone spurs at the base of it. Result . Wen had made a plan of all the treatments that would help. I booked a 3 month course. The IDD treatment I think was the magic wand to recovery. In a couple of weeks I could really feel the difference & walk a while without sitting down & grimacing in pain. Without the amazing staff (of which I met most of on my treatments) I can't imagine what my life would have been waiting for the Doctors to take me seriously. Waiting months (or years ) to get any treatment. This was worth every penny to have my life back to normal & get back to work. Thank you to all the staff who are the absolute best.

Sam Rivett Published on Google 8 months ago

Fantastic experience: This place is amazing! They've helped me so much with my pains and mobility issues in my back, neck, hips, knees and shoulders. Wen has been an absolute lifesaver for me, he's been able to find exactly what and where my issues are and been able to correct them for me and relieve a lot of pain. The staff are all wonderful and highly trained and the staff on reception such as Chloe have always made me feel so welcome and comfortable. I can't recommend this place enough!!!

Elaine Morrell Published on Google 9 months ago

Fantastic experience: For several years I have had nerve issues and weakness in my legs, intermittent pain when walking and a stiff lower back but because I am still very active, the doctors would not investigate the cause which is the reason I came to the clinic as I do not want it to get debilitating as I get older. I was seen by Wen and, following tests and x-rays, he found that my L4 vertebra had slipped backwards and slightly out of line affecting the nerves. He devised an intensive treatment plan including manipulation, IDD, K Laser and massage. I am now around halfway through and already there has been significant improvement in my pain and strength but to me it was worth the money just to find out what was actually wrong, let alone treat it. I have never had to wait beyond an appointment time and the reception staff have been so accommodating in arranging the multiple appointments to suit me. All the staff have been lovely and the building itself is beautiful. Special thanks to Wen for his expertise and care and also to Bevan for the torture sessions (only kidding, I quite enjoy them). E

Nathan Yallop Published on Google 9 months ago

Fantastic experience: Very good and very informative about your problems and the solutions. If you've got any issues Wen is the man to sort them out.

Paula Crick Published on Google 9 months ago

Fantastic experience: My experience here has been absolutely brilliant wan is very polite and lovely person they All are every time I come here they know me by my name straight away and my treatment done me a lot good Thank you very much xxxx. Ps and Neil Thank you for helping me xxxxxx

Emma Lunny Published on Google 9 months ago

Fantastic experience: Great work by Wen and Bevan in particular. The range of treatments are great and are worth the investment

Sean Owen Published on Google 9 months ago

Fantastic experience: I've been visiting Norwich Spinal Health for of two years now and I have seen a real improvement in my posture and general movement. The staff are friendly and knowledgeable and always willing to help.

paul george Published on Google 9 months ago

Fantastic experience: Been coming for treatment with Wen for about a year now. I can honestly say this has improved my shoulder and gotten me back to being pain free and getting on with more mobility for my job.

SonjaAnn Cameron Published on Google 9 months ago

Fantastic experience: I've been a patient of Norwich Spinal Health since just after covid, having gone from walking with a cane, to functioning normally, and dropping to a maintenance program. Staff here are so friendly, and take the time to get to know you, and your lifestyle/hobbies so they can work with you, preventing any additional issues. The maintenance program is great, as I know I can tell Wen (my practioner) any issue I've developed, and he will work those once my initial checks are complete. It also gives me the option of booking in additionally if I do something dumb which won't wait for my next appointment... Cannot recommend NSH enough

Helen Jones Published on Google 9 months ago

Fantastic experience: Norwich spinal health are excellent. I have always had fabulous service and have benefitted greatly from the therapies I have been attending for my back. Staff are great and are professional and caring. I highly recommend Norwich Spinal Health.

Sami B Published on Google 9 months ago

Fantastic experience: Really friendly, calming environment, i'm extremely sensitive and they are very gentle with me. I spent years not able to walk properly and after about 6months I finally can. Would 100% recommend. My partner would also recommend after they helped him with his slipped disc.

Allan Schoenherr Published on Google 9 months ago

Fantastic experience: I saw the details of this on My mobile and having real problems with my back and hips thought that I would give it a go. My initial appointment was with Wen and he went over everything carefully and fully. I had an x-ray and other measurements. Two days later came back for the analysis and signed up for a 12 week course, twice a week with two sessions on each visit. It has been really good. The normal manipulation plus the disc deck that relieves pressure on the spine, massage and an induction explaining all that you need to do. Stretching exercises and advice. I couldn't walk upright when I arrived and was in pain most of the time. Now I leave the premises without feeling my back pain which I have not done in thirty years. Everyone is great here, from the check in to the practitioners. Chloe, Emma, Anton, Bevan and Wen. A super team. You will not go wrong here. Well done.

Fiona W Published on Google 9 months ago

Fantastic experience: First visited Wen because of severe headaches, after a few weeks headaches had virtually gone and I am now on monthly maintenance. Would highly recommend Wen, and have found the whole Norwich Spinal health team very professional.

Emily Published on Google 9 months ago

Fantastic experience: I've been attending NSH for well over a year due to back and posture issues. I have made good progress and have noticed positive changes. Wen and all the staff are very welcoming and friendly and are always happy to help. I always recieve the best care from everyone.

Paul Pritchard Published on Google 9 months ago

Fantastic experience: I've always had neck/spinal problems for decades due to accident and old age. Hospital couldn't help anymore apart from pain killers. I went to Norwich Spinal Health, not really expecting much due to previous experiences at other places. How wrong was I, I'm much more mobile with a lot less pain, even cut down on my medication, I now go regularly and it's the best thing I've ever done. Think of it as a car, you would have it serviced and and MOT'd so why not your body. Their 'healing' hands works wonders. Highly recommended. Paul P

Daria Isaac Published on Google 9 months ago

Fantastic experience: I was recommended this place by a fellow friend for my neck and shoulders, and since I've been going here they have been amazing! the team are some of the finest and most kindest I've met and it seems that they all truly love their jobs:)) Wen has been attentive and careful every time I've had him for the sessions and over the past 9 or so months, I have improved with the problems and gotten so much better in general thanks to him and the team. thank you all and I definitely would recommend this place when you have the time and money for it (it can be pricey but worth it honestly for the amount of stuff you get to do and the equipment and people you get to see and use to help with your issues)

Ben Faircloth Published on Google 9 months ago

Fantastic experience: I had suffered with back pain for months with the NHS seemingly stumped, howver Wen spotted the issue quickly with a simple x-ray. My quality of life has improved significantly since I started my appointments with Wen, who carefully tailored my treatments to accommodate my cerebral palsy. The team are always helpful and friendly, particularly Emma and Chloe, and I always look forward to each visit!

Andy B Published on Google 9 months ago

Fantastic experience: After many years of back problems there has been a significant improvement in pain levels and mobility. Treated by Wen Hi.

Lorraine Burton Published on Google 9 months ago

Fantastic experience: My life has changed completely since attending the clinic. All the staff are extremely professional. The treatments have allowed me to walk without pain, even long distances. I am able to stand without discomfort for longer periods. My back no longer rules my life. I cannot recommend the treatments enough.

Bob Stone Published on Google 9 months ago

Fantastic experience: I have been receiving treatment from Wen for neck pain. This has made such a big difference to my mobility and general wellbeing. He is very friendly and knowledgeable.

shane ward Published on Google 9 months ago

Fantastic experience: Started in February 2024 with shoulder pain and lower back pain thought I was going to have to give my job and business up but with the help from wen we done a plan after x ray results I’m feeling 100 times better than I did I keep to 1 appointment a month for adjustment as my job is hard on mr body would recommend it to anyone also the reception staff are really friendly and helpful

Helen Holmes Published on Google 9 months ago

Fantastic experience: Any back pain is definitely worth investigating and Norwich Spinal Health can help. I had an extremely sore lower back problem. Walking was painful. My GP put me on pain killers, sent me for an MRI and recommended, medication and scarily a hip operation. I was shocked at this suggestion, (minor osteoarthritis shouldn't be this bad?), and thought there was must be an alternative. And of course there is. Norwich Spinal Health, under the expertise from Wen, had found a kink in the bottom of my spine. They provided an initial, intense course of adjustments and now monthly visits. My mobility is restored and am pain free, no medication or operation. I can enjoy life again especially gardening. The whole team are friendly and welcoming and would recommend visiting them for any back problem no matter how minor it seems. Well done Norwich Spinal Health and thank you.

Abi Published on Google 9 months ago

Fantastic experience: I’ve been receiving treatment at Norwich Spinal Health for the past couple of months and have now been able to drop from weekly to bi-weekly appointments. I had been struggling for months with pain and so much tightness around my lower back and just hadn’t realised how many parts of my life and hobbies I’d put on hold because I was worried about causing more discomfort and increased pain. So happy i reached out to these lovely people. I couldn’t be any happier with my treatment, which has all been done with Wen. He has listened and I feel, tailored each appointment to me perfectly. The movements in my back no longer feel trapped or limited and the pain/discomfort I was experiencing is much better. My goal was to get back to general activities with my horses and be able to ride again- which has been achieved. 5* would recommend.

Rachel Springall Published on Google 9 months ago

Fantastic experience: I have been under the care of Norwich Spinal Health for over two years and am incredibly grateful for their treatment and support. Wen has been wonderful, very friendly and considerate of my back issues and the team as a whole are so welcoming and kind every time I pop in.

Ben Taylor Published on Google 9 months ago

Fantastic experience: Being seeing wen at Norwich spinal health now for several months and has been treating my neck and shoulder issues . Been progressing nicely with a monthly plan and I've seen definite improvements in mobility and pain reduction

Hannah Batley Published on Google 9 months ago

Fantastic experience: Been coming here a while now. Seen huge difference and helped me massively, great place. Staff all amazing and friendly

Lynda Luscombe Published on Google 9 months ago

Fantastic experience: I was suffering from spinal stenosis and peripheral neuropathy. An operation two years ago removed the severe pain mostly from my legs. I took up the offer of a free consultation and x rays. Wen was my designated practitioner, and he devised a treatment plan, which included IDD , (a spinal decompression table.), massage and adjustments . This was a 12 week plan, which has now finished, and I have just started a monthly maintenance plan. Both Wen and Gareth are competent, interested and very knowledgeable men. I thoroughly enjoy my visits here, and feel that my general balance and mobility have improved greatly. As well as my mental health, as waiting for referrals within then NHS has been very frustrating. Thanks to everyone here for their cheerful and friendly manner. As well as being very efficient and knowledgeable. I would certainly recommend the clinic to anyone suffering with their back to give it a try.

Martin Chadwick Published on Google 9 months ago

Fantastic experience: Two years ago, just by sitting awkwardly, I twisted my back and found it difficult to walk and sit. I made an appointment with Wen and after three or four visits he put me right. Ever since then I have been on their monthly maintenance program and Wen keeps an eye on things and if I have any twinges or problems he seems to put me back together again! Thank you Wen! Jane Chadwick

Debbie Wheeler-Osman Published on Google 9 months ago

Fantastic experience: The treatment I have had over the last year or so has been super. Wen is brilliant.

Neville Garner Published on Google 9 months ago

Fantastic experience: Excellent care and staff. A number of lower back issues have been resolved so I can return to an active life. Thanks to all!

Lewis Taylor Published on Google 9 months ago

Fantastic experience: Great place to go! All staff really friendly. I have been seeing Wen who’s really Helped me and is very knowledgeable.

J Jones Published on Google 9 months ago

Fantastic experience: Great service and treatment by Wen. Had major issues with shoulder pain and strength following an injury. After following a treatment plan and strengthening exercises, my shoulder is significantly better. Thanks NSH and Wen.

Jackie Chew Published on Google 9 months ago

Fantastic experience: I am very happy with all the treatment I have had . Before I came to Spinal Health I had been unable to walk properly and in so much pain all the time,. I was recommended by a friend and the treatment has made such a difference . Gradually, over the months of treatment by Wen, I was able to move freely and without pain . I will never be able to thank Wen enough for the difference he has made to my life. The staff are all helpful and very friendly and all made me feel comfortable.

georgina Alexander Published on Google 9 months ago

Fantastic experience: I see Wenn regularly and he has been a life saver for me. I was wearing support in my shoe made by the N and N. My right foot was so painful all the time it kept me awake. I no longer need my shoe support. I used to limp considerably, I no longer do that either. I can't praise him enough a fab guy.

darrell G. Published on Google 9 months ago

Fantastic experience: I was recommended to try NSH after I’d been seeing, and spending a lot of money, with a different chiropractor who wasn’t helping with an injury recovery. Naturally then I was skeptical, but being treated at NSH has been life changing. A big shout out to Wen Hii, who at the very first appointment/consultation, identified the problem with pinpoint accuracy and built a tailored programme for my recovery. Within 12-16 weeks, my movement and pain levels have improved SIGNIFICANTLY, and I am now back to a normal routine of working out and playing sport (where I couldn’t for a whole year). Wen has been superb all the way through, and modified the programme as and when, all according to my personalised needs. I am genuinely in awe of what has been done without the need for surgery. If you have any sort of osteo or spinal problem and are a bit skeptical like I was, I promise these guys, especially Wen, have the knowledge and skills to put you right. At least get down here for the consultation and see what can be done. THANK YOU!

Vicky Moore Published on Google 9 months ago

Fantastic experience: I've been attending Norwich Spinal Health for just over 2 years and this past year with Wen. I went from barely walking and in constant pain to being active and driving an MX5 which 2 years ago was unthinkable. It takes commitment, but the friendly, welcoming team make it a pleasure (my dog agrees!)

David Cooper Published on Google 10 months ago

Fantastic experience: I have been seeing Wen monthly for over a year now. I look forward to seeing him as my back pain is always relieved after my visit, I would visit more often if I could! He is very friendly and always greets me personally with a smile. Highly recommended!

Haydn Published on Google 10 months ago

Fantastic experience: I went in after years of back pain, doctors appointments and physio. 2 months in i feel my actual age of early 30s. Pain free able to sleep and a new life. At first i thought it was not working but trusted the process and so glad i had. Thank you team

Glenda hale Published on Google 10 months ago

Fantastic experience: After suffering with back pain for 20 years or so after 2 discetomies and a hip replacement I feel that Wen is actually making a considerable difference to my pain and stiffness. I feel looser and more able to perform everyday duties. Really friendly welcome and lovely staff. See Wen every month still and he seems to know straight away if I have pain anywhere. Would not want to be without my monthly visit. Thoroughly recommend this place especially Wen .

Norwich Spinal Health
Norwich Spinal Health

Very pleased to hear this Glenda. Thank you for your review.

Julia Deighton Published on Google 10 months ago

Fantastic experience: The clinic gives an air of relaxation and efficiency. All staff are extremely polite and helpful. Wen Hii, the practitioner whom I see, is excellent. He has helped me with various issues in a calm, polite, caring and most pleasant manner. Wen takes an interest in me as a person and so is in a better position to treat me as required.

Tony “Tj” Robertson Published on Google 10 months ago

Fantastic experience: Been going to see Wen for around 2 years now, started off seeing him once a week as my back was really bad, then went to once a fortnight and now every month. He's worked wonders with my back and I couldn't be happier with their service here. Would recommend to anyone

Jasmyn Walker Published on Google 10 months ago

Fantastic experience: I have been visiting norwich spinal health for a while now and Wen has managed to completely fix my shoulder/neck problems allowing me to function normally again without any pain. Absolutely incredible difference and I can actually live life. Would give more stars if I could. Thanks Wen! ^_^

Dawn Law Published on Google 10 months ago

Fantastic experience: Very good service, everyone is very friendly.Wen puts you at ease, never rushe's you and gives you the time. My back and neck has been so much better since I've been coming to Norwich spinal.

Susan Leeming Published on Google 10 months ago

Fantastic experience: The most beautiful building , dating back over 500 Years, just stunning. Free parking a bonus. The staff are exceptionally professional, courteous , friendly & without doubt go above and beyond your expectations. A gorgeous waiting area, with a free complimentary coffee / tea machine & exquisite surroundings whilst you wait for your appointment and consultation health questionnaire. My 30 mins massage was relaxing , comfortable & a joy to my body as it'd been too long without one ! Should you require Chiropractic services you will not find one as experienced as the Owner Neil , not only has he a wealth of knowledge under his belt, but he and the rest of the staff are continually striving for more with having the most up to date equipment and more ongoing training. The whole business is run like a fine tuned engine. This is THE place to go if you are seeking exceptional service , experienced staff , professionalism at its best in one of the most historic buildings in Norwich. I look forward to returning again soon. Thank you Neil , Rosemary & all the staff.

Jimmy Coulson Published on Google 10 months ago

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I had been dealing with lower back pain for a considerable time before visiting Dr. Neil Folker at Norwich Spinal Health, and I only wish I had come sooner. Dr. Folker was professional, caring, and took the time to fully understand my condition. After just a few sessions, my pain significantly improved, and I felt much more mobile. The wonderful staff made every visit comfortable and welcoming. I highly recommend Norwich Spinal Health to anyone in need of expert chiropractic care! Thank you for making me pain free.

Wendy Dann Published on Google 10 months ago

Fantastic experience: I have suffered from increasing back pain for many years. Every time I contacted my GP's, they would prescribe medication, however 3 - 4 weeks later the pain would return worse than the last episode. After the years of back issues that left me unable to move an inch without agonising back spasms, I started to look into alternative help and found Norwich Spinal Health. I will admit I was sceptical at first if the clinic would be able to help me , due to my pain being such a long term issue. 2.5 years later I am now pain free and after the initial course of adjustments, I have a one monthly appointment to check all still ok. Wen is friendly and professional and I can honestly say that his treatment has transformed my life. A huge thank you to the amazing Wen, Chloe on reception who always greets you with a smile and the whole team - Wendy

Diane Halford Published on Google 10 months ago

Fantastic experience: Went to Norwich spinal health about 2years ago with bad back pain after a few treatments was feeling much better and I now go to Wen once a month and this has kept me pain free

madalina carlan Published on Google 10 months ago

Fantastic experience: Couldn’t recommend Wen and the team more! I’ve been coming to Norwich Spinal Health for the past four years. When I first arrived, I was in excruciating pain, dealing with ongoing issues in my back, neck, and shoulder blades. After having X-rays and following a thorough, tailored treatment plan, I gradually progressed from weekly sessions to monthly maintenance appointments, which I’ve now been attending for over a year to keep everything in check. Wen has been treating me from the very beginning, and I truly can’t thank him enough for his care and dedication. He’s consistently professional, attentive, and intuitive — always identifying the root of the issue and adapting each session to exactly what I need. He explains everything clearly, takes the time to offer advice after each appointment, and has created an environment where I feel completely comfortable and confident in the treatment I receive. I went from being unable to lift my arm, with constant pins and needles and numbness, to being back in the gym and feeling my best again. The rest of the team is always friendly and welcoming, and the whole clinic has such a cosy, relaxed atmosphere. I’m so glad I chose to come here and incredibly grateful for the care I’ve received. I highly recommend Norwich Spinal Health — and I couldn’t recommend Wen enough!

Jo Briggs Published on Google 10 months ago

Fantastic experience: After suffering from a painful neck and headaches for many years I signed up for an intensive programme of treatment with Wen. My pain is now gone. I continue to visit once a month to keep it in check ( I do a lot of driving which aggravates the condition) and I can’t thank Wen enough for all his help.

Kathleen Dorsett Published on Google 10 months ago

Fantastic experience: I have had a severe scoliosis since age 13 (as i was told by a dr it would grow straight so consequently it got a lot worse) I was advised not to have an operation instead had physiotherapy. This was back in the 60s. Since then I have carried on with no pain until recently. I was told on my initial examination at Norwich Spinal Centre in 2024 that I had osteoporosis which was the reason I was feeling discomfort in my lower back. I have now been seeing the osteomyologist for a year and am very pleased at the improvement. No more discomfort. I accepted long ago that I would never have a straight spine but I have been told I am standing much straighter by continually exercising. So it's never too late !

Stephen Jeavons Published on Google 10 months ago

Fantastic experience: Can highly recommend Norwich Spinal Health for anyone suffering from back pain. All the staff are friendly and knowledgeable, however special mention goes to Wen who initially met with me, quickly diagnosed my problem and devised an individual programme of various treatments which ,upon completion, significantly decreased the discomfort I was experiencing. Many thanks Wen!!

Stuart Wright Published on Google 10 months ago

Fantastic experience: Very friendly and helpful staff. Always a pleasure to visit and be adjusted by Wen. I always feel better after a visit and Wen is very friendly and professional.

Lee Brown Published on Google 10 months ago

Fantastic experience: After the initial visit with Neil he identified the issue i had with my lower back and after some sessions with him I can now bend down, lift and sleep pain free, many thanks. I will also say the reception team chloe and emma especially emma are kind courteous and always smiling keep it up girls your a credit to the business Lee brown

Cvmav Published on Google 10 months ago

Fantastic experience: Felt so much better after day 1 and it continues! Such a great place - all staff so friendly and welcoming - such a great atmosphere make you feel at ease and feel that you will improve - which I have! Highly recommend to anyone with any back issues! Thank you all!

Mark Collins Published on Google 10 months ago

Fantastic experience: I had a bad lower back for years until Wen Hii at Norwich Spinal Health fixed me. I am much more flexible and am playing my best golf due to the freedom of movement I now have.

Sharon Ager Published on Google 10 months ago

Fantastic experience: I was recommended to come here, and so thankful that I did , coming to the spinal clinic have gave me so much pain relief that it’s gave me a more active life,which actually has made my overall health feel better thanks to Winn and his amazing work.Very friendly staff ,you can even get a coffee

Sue Chapman Published on Google 10 months ago

Fantastic experience: Wen has been instrumental in my much improved mobility. I first came to the clinic in February with degenerative disc disease, with very limited mobility in my back and hips, and in constant pain. I noticed a slight improvement in a short space of time, Wen knew exactly where my problem areas were and set about freeing me up and after several weeks of adjustments, IDD and massage I have hardly any pain in my back, I can walk without limping and can even exercise on a daily basis. I can’t thank Wen enough. 5 Star treatment

tim lloyd Published on Google 10 months ago

Fantastic experience: Been coming to this practice for 9 years now , at the start of treatment I needed to come twice a week as back was very bad and within six months I was going here once a month , now 9 years on with regular monthly visits to keep me aligned and good shape now my back feels great, I continue to come here just to keep back tip top condition , the practice is very professional and have a great team that work here , chloe the receptionist , just brightens my day up when I arrive , recommend here 100 %

Marcus Bishop Published on Google 10 months ago

Fantastic experience: Coffee is wonderful whilst waiting to see your practitioners. A wonderful friendly wait the treatment works wonders, I have been going to Norwich spinal Health for 8 years and it has kept me active and able to continue skiing/cricket and more Importantly reduced my lower back pain to avoid medication. A real must try!!

Norwich Spinal Health
Norwich Spinal Health

Thank you Marcus, we really appreciate your kind comments and we are so happy that our care has kept you able to do the activities you love!

Nick White Published on Google 10 months ago

Fantastic experience: Professional and friendly service from the whole team, particularly Wen who has helped me look after my hip& back, after many years of pain. He has given me exercises, adjustments and advice and can always find the right 'spot' to work on! The receptionists are helpful and friendly too and there is parking right outside. Would recommend Wen& the team.

Norwich Spinal Health
Norwich Spinal Health

Thank you Nick for your review; it is much appreciated.

Craig Cotton Published on Google 10 months ago

Fantastic experience: Everyone here is amazing, so nice and really know what they are doing. I see Gareth personally and he is polite, knowledgeable and would recommend to anyone

Norwich Spinal Health
Norwich Spinal Health

Thank you Craig for your recommendation :)

Suzanne Published on Google 10 months ago

Fantastic experience: After almost 25 years of lower back pain caused by a slipped disc and various other aches and pains (including neck and shoulders) I visited Norwich Spinal Health in March 2023 having seen an advert online for a free, no-obligation, spinal health check. Following the check, I opted for a treatment plan and following a consultation and X-rays was diagnosed with various spinal conditions for which I received weekly treatment initially, gradually reducing to monthly maintenance. I’ve now had two years of monthly adjustments and Wen is fantastic. He is always friendly, approachable and makes me feel welcome. Each appointment begins with a brief consultation and when treatment takes place, Wen explains exactly what he is doing and why, and offers lifestyle advice and tips too. I can honestly say that I look forward to my appointments because I know that if I have any niggles Wen will be able to treat them and I always walk out feeling a few inches taller and pain-free. I wouldn’t hesitate to recommend Wen and Norwich Spinal Health.

Norwich Spinal Health
Norwich Spinal Health

Thank you Suzanne, we're so glad that we have been able to help you.

Phil Gray Published on Google 10 months ago

Fantastic experience: The treatment I’ve had has been top class right from the Start, Wen has been fantastic and I cannot recommend him enough, he’s been excellent as are the whole team. I’ve gone from really bad sciatica to completely forgetting I’ve had a bad back!

Norwich Spinal Health
Norwich Spinal Health

Phil, that's great news - so glad we were able to help you.

Penny McCloud Published on Google 10 months ago

Fantastic experience: Such a brilliant establishment. Everybody is very friendly, helpful and professional. They have helped so much with long term problems with my shoulders, neck and back. Would highly recommend. It’s good not to be in pain.

Norwich Spinal Health
Norwich Spinal Health

Thank you so much Penny. It's lovely to hear that you're doing so well.

Trish Jessett Published on Google 10 months ago

Fantastic experience: Gareth has helped me massively through using his experience and knowledge. No one better in the business. Already making progress early on, plus I would like to say a big thanks to all the hard working staff who are more than willing to help especially Chloe her friendly attitude and always smiles. The overall running of the practice by Neil the owner is outstanding

Oliver Chapman Published on Google 10 months ago

Fantastic experience: I’ve been going to Norwich Spinal Health for a few weeks now and have been really impressed. Gareth has been great: professional, clear and genuinely helpful. The whole experience has been smooth and welcoming. Highly recommend.

Luke K-C Published on Google 10 months ago

Negative experience: After 1 talk, 2 x-rays, 4 session's and £300 on my back, did nothing didnt take away any pain ! wanted me to do 2 session's a week for 18 session's! but would not crack my lower back only the top which did nothing, got a free session's with another person now I have to wait 4 weeks WLF. Don't bother people total waist of time and money.

Norwich Spinal Health
Norwich Spinal Health

Dear Luke,
I am sorry that you are not happy; however, we can see that you did not wish to follow our recommendations regarding a prescribed course of care, exercises or attend our Induction. You paid £260.00 but declined our advice, which of course is your prerogative; however, your expectation of a quick fix was unrealistic given the nature and duration of your problem. I hope you find the kind of help you want but clearly we are not a good fit for you as our intention is to address the underlying cause, not just temporary pain relief.

James Calver Published on Google 1 year ago

Negative experience: Very disappointed, paid over £1500 for my course of treatment, was going quite well at the start and I was feeling better. Towards the end, especially the last session, I felt a lot worse and was in severe pain shortly after my last adjustment. I complained to reception about it and they said they would get the boss to call me to discuss. Didn’t receive any call or anything. Very poor. Don’t waste your hard earned money going to this place, check the other reviews and look around.

Norwich Spinal Health
Norwich Spinal Health

Hi James, we are very sorry to hear that you are not happy with the service you received at Norwich Spinal Health, particularly as we pride ourselves on providing the very best service we can but I can see that we have fallen down here. Unfortunately, we have also had computer and software issues, which has not helped.
I can see that you did, indeed, call in but it seems that your message was not clearly communicated to our clinic director; this is something that I will investigate. I must apologise that he did not get back to you.
We are unable to discuss your case here but we would like to offer you a reassessment, at our expense, with our clinic director Neil Folker DC, to see how you are doing now and to discuss the best way forward from there. Please let me know by emailing us at contact@@norwichspinalhealth.co.uk if this is something you would like us to arrange. I will ask our Practice Coordinator, Mel, to look out for your email. Of course, if you do not wish for a reassessment, we absolutely respect your decision; we would just like the opportunity to rectify your concerns and help you to get back to when you were doing so well.
Kind regards,
Rosemary
Customer Service Director

Susan Spivey Published on Google 1 year ago

Fantastic experience: It was such a pleasure to have treatment by Wen at Norwich Spinal Health. It took a while, and I’m not completely pain free, but because of the X-ray at the initial assessment I discovered I have scoliosis. I’m so grateful for Wen’s work on freeing up the muscles that were desperately trying to keep me upright. Always smiling and friendly, Wen has managed to transform me from a scrunched up ball of stiff cardboard to a smooth satin ribbon flowing in a gentle breeze! Plus, the staff are all really nice, it’s a great venue, and the latte is good too! Thank you Norwich Spinal Health, and especially Wen, for getting me up and (not quite) running again!

Mthr Shawn Tomlinson Published on Google 1 year ago

Fantastic experience: An amazing practice. Friendly Reception Team who are always on hand to help. The chiropractors who I see are Neil and Gareth, both exceptional. Helping keep me mobile pre&post op. I can’t praise Kasey enough who is the sports massage therapist who has helped me so much through my total knee replacement. I now have a great bend. Chloe who is also a massage therapist is also amazing. What a Team. Thank you everyone.

Georgina Published on Google 1 year ago

Fantastic experience: I cannot rate Spinal Health highly enough. Wen has worked wonders in treating my symptoms of Fibromyalgia. Muscle and joint pain has reduced, headaches are not as frequent and I have more energy. After 9 months of treatment I am well enough to return to my former profession. Thank you Spinal Health for helping me on my journey.

Elaine Fulcher Published on Google 2 years ago

Fantastic experience: After years of upper back pain & trying many different treatments I found norwich spinal health online. I had a consultation & X-rays with Gareth he found the problem straight away he told me what they could do to help me. I paid for a 28 session treatment plan & started the next day. After having two treatments a week I was amazed to see a improvement after 2 weeks. Then after each treatment I began to get my life back I could get back to enjoying the thing I love most & that is walking my dog on the beach. I've now almost completed my 28 session & can't believe I feel like a new women. I can walk miles. I feel better physically & emotionally. I can't believe it, its a miracle. I highly recommend this place & can't thank Gareth enough for giving me my life back. From the Moment I walk in to now I have received first class treatment from all members of staff. Thanks to all the team & well done for a fantastic experience.

Rebecca Durrant Published on Google 2 years ago

Fantastic experience: Couldn’t recommend Neil and the team more! Super fantastic service and I feel great. I was a little apprehensive about what improvements I could expect but my posture is better, I ache a lot less and I haven’t had any migraines since stating treatment! 10/10 recommend

vera martins Published on Google 2 years ago

Fantastic experience: I came with a bad back pain. My experience since I started the treatment is good. Each time is amazing as I left feeling better and that everything is improving. They are amazing, friendly professional. The atmosphere is a bless. I really recommend.

Alex Smith Published on Google 2 years ago

Fantastic experience: I had a great experience here. My back was in so much pain, standing for more than a few minutes was torture. I started with multiple sessions a week and gradually dropped down to monthly. I think I was with them for 2 years and only left because moved home. The team was so kind, friendly and just pleasant. They always remembered my name at reception, offered me a drink, and we're there just to chat to. I now understand a lot more about how to care for myself and I feel like I am back to normal again

Jasmine Kingston Published on Google 2 years ago

Negative experience: I came to the practice last year after suffering with my back due to heavy lifting at work. I saw one of the osteomyologists and done a treatment plan for 12 weeks having adjustments done (6 weeks - seen once a week. Further 6 weeks - seen every two weeks). After a few weeks of adjustments they started to ease the pain and then suddenly after lifting more at work my back pain came back and was constant that I could not wait 2 weeks for my next appointment. I told this to the osteomyologist I was seeing and she then suggested I see the chiropractor for a session. I saw the chiropractor and he said for my next appointment to go back to my osteomyologist although she wasn’t available on the days I could do so I ended up seeing the chiropractor again for a further few sessions. The pain was still there and in the end the chiropractor was baffled on what he could do and suggested that the pain could just be down to heavy lifting at my job. So after hearing this and spending £600 on my back for it still to be in pain I cancelled my future appointment and have never gone back with no resolution.

Norwich Spinal Health
Norwich Spinal Health

Dear Jasmine,
I am sorry for the late reply and thank you for taking the time to let us know how you feel about your care at Norwich Spinal Health. We are so sorry that you feel you did not get the results that you hoped for as we always strive to do the very best we can for our patients. Of course, I cannot discuss your case on here but we would very much like to invite you to come back in at our expense if you are still suffering. At one point you were doing well and then slipped back, so we would like to revisit your case and see if there is any more we can do. If you would like to take up this offer, please ask for our chiropractor, Neil. If you don't wish to, we understand and wish you well.
Kind regards,
Rosemary

Patrick Flores Published on Google 2 years ago

Fantastic experience: Thank you for making my back more functional and pain free! I can’t thank you enough for all your exceptional services! Sam has been very excellent for taking care of my spine! He gave me exercises and other alternatives to help me ease my back pain. All staff are all kind and accommodating. It’s a nice team, I should say! Norwich Spinal Health is the best place to be for your back problems and concerns!

Cynthia Guillemin Published on Google 2 years ago

Fantastic experience: I initially went to Norwich Spinal Health to help with my posture. It has been nearly a year now and I can't recommend Sam and his team enough! They have been wonderful and the atmosphere is always pleasant. I also recently had a "sports massage" and I have to say that it has done wonders to my back that has been very tight over the past month. Overall an amazing establishment !

Claire Walkden Published on Google 2 years ago

Fantastic experience: If you suffer with spine/back issues I’d highly recommend Norwich Spinal Health. The members of the team are all welcoming, friendly and very professional. Not only the physical but Patient well-being is important to them also. I feel very looked after and wish I’d found them sooner. 5*

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